Software Update

40

Asked by Sep 07, 2019 at 12:12 PM about the 2015 Jeep Grand Cherokee

Question type: Maintenance & Repair

I started my Jeep Grand Cherokee the other day and got a notice on the screen
that said Software Update required.  I have tried numerous times to "schedule"
the update and it never updates. Not only cannot I not get rid of that screen but  
now I cannot use my radio, or any other app on the car.  

19 Answers

190

Hold down the two dial buttons (volume and browse/enter) for ten seconds. This will reset the system.

19 people found this helpful.
60

I'm having the exact same problem on my '15 Durango. Did you ever figure out how to fix? Resetting the system didn't work for me.

6 people found this helpful.
40

I started my car the other day, without doing anything (this was just after I posted my question) and everything was back to normal. I have no idea what that was all about! Good Luck!

4 people found this helpful.
90

I am experiencing the exact same issue with my 2016 Jeep Cherokee. Does anyone have a fix?

9 people found this helpful.
50

I tried the volume and browser hold, nothing. This is very frustrating.

5 people found this helpful.
30

Took the battery cable off for a minute. Like new.

3 people found this helpful.
10

the exact same thing is happening to me right now its so frustrating! how do i fix it?

1 people found this helpful.
10

Same issue here. Nobody has a fix to this?

1 people found this helpful.

Same problem

Same frustrating problem on my 2015 Jeep. Tried several times to update & nothing. I really need help

Same thing is happening to my 2015 grand Cherokee. I tried the reset and disconnected the battery but neither has worked.

Same thing happening to my 2015 grand Cherokee. Tried soft and hard factory reset. No luck

I'm in the process of working with one of their customer services reps getting my 2015 Trail Hawk updated.....we made multiple attempts to no avail....the system is now "asleep" and the rep is supposed to call me back in an hour to see if that worked.....this is VERY frustrating.....keep you posted!

UPDATE: Well....it did not work.....now they've scheduled an appt. for me at the dealership! Ya know.....you'd think they would have tested this update prior to releasing to the masses!! We should be compensated for lost time we can never get back! Nuf said!!

so i had the same uconnect update that i couldn't avoid. i tried to schedule the update so many times with no luck. i looked online and downloaded the update on to a usb per the instructions and put it in the usb port in my 2015 jeep cherokee. the update got to 72% and kept failing. i tried over 20 times. i took it to the dealer who told me i need a whole new radio system and it going to cost me almost $1,000. i am in shock! i didn't ask for this update and everything was totally fine before it popped up!

Support had me schedule an appointment with my dealership after multiple attempts to get it to work. The service guy said they were able to fix it on one Jeep by removing power to the radio, and he hasn't been given any other instructions on how to fix it, so he's hoping it works for everyone else because he's gotten a bunch of calls recently.

This is bs man. I called the Uconnect number about this issue. This is an on going problem that’s happening right now with most of these Chrysler cars. The agent on the phone preformed the Steps on how to restart the screen and then you must exit the car and not touch it for an hour. An hour goes by and same message is on my radio. They told me to make an appointment with a dealer. I then make a phone call to my dealer on the issue and they said it will be a $115 to just run the diagnostics to see what the problem is going on. So basically if the diagnostics comes back to being your radio dead when it’s an issue from Chrysler on this. I am just frustrated on this where I’m going to have to pay a lot of money to just fix the radio. If anyone has any luck trying something to get this fixed please update us. I also did some research online and was wondering if anyone pulled the fuse out? https://kb.fcawitech.com/article/tsb-08-089- 19-ra3-and-ra4-8-4-flash-over-the-air-fota- update-radio-update-message-949.html

I’m definitely going to try the power to the radio, and definitely the fuse too. My dealership said the radio is on backorder and they won’t give me an ETA until I purchase it. I’m going to try everything first before I just go buy a new radio. This doesn’t seem right to me

Don't order new radios. Call Chrysler headquarters the radios aren't broken. My girlfriend just talked to them the update came with a bug and they just fixed it. No one at the dealership was given instructions to fix it yet. But uconnect called my girlfriend and said one of their technicians will call the dealership and explain to them how to fix it. They also said they will reimburse my girlfriend the money for the diagnostic check. I'll let everyone know how this goes tomorrow but I wouldn't waste money on a new radio.

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