Loud noise and jerking when going from park to reverse in 2016 Jeep Grand Cherokee

Asked by Jun 08, 2017 at 08:59 AM about the 2016 Jeep Grand Cherokee Limited 4WD

Question type: Maintenance & Repair

When putting into reverse from park makes a loud
noise and the whole front end will shift and jerk... Its
currently at dealership for the 5 th time within a 2
month period... I made a video of it because they
never could seem to get it to do it... video was sent
to jeep engineering they suggested changed throttle
valve body ( DID NOT WORK) also after getting it bk
from that when coming to a stop it would shift down
really hard and make the same noise... can anyone
help? It's a new vehicle just want it fixed it's
ridiculous!!!!!

2 Answers

755

I would recommend completely documenting all the issues and times it has been back for repairs. Sounds like you have a case building under the Lemon Law. You should look that up for your state and if they cannot fix it, start looking into have the Jeep replaced.

755

Here is some info: http://www.nolo.com/legal-encyclopedia/lemon-law-used-cars-30107.html

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