2013 Subarau Outback-Engine replacement-re-DO!

Asked by gtldfl Oct 08, 2017 at 03:39 PM about the 2013 Subaru Outback 2.5i Limited

Question type: Maintenance & Repair

I am hoping F_O_R will see this question as I see he/she has lots of great advice--I found this post from searching online:No oil/blown motor; rebuilt or repair?  at which you answered:If Corporate Subaru told you that they have no control over dealership work then they are LYING. A Subaru dealer ruined my new engine (scored cylinders, oil pump, bearings etc, etc. ) and I got an actual new engine out of the deal as well as compensation over the HELL this dealer put me through. I also got a 100,000 mile extended warranty but I did have to play hard ball with the corporate guys. --
---My 2013 Subaru had to have the engine replaced due to the same issue--was out of town on vacation.  Took it to the nearest Subaru Dealership, was told they would install a New Short Block, new cylinder heads and all new components.  Got My Subaru back, drive less than 400 miles, and had complete engine failure while on the highway at 60mph--piston compression failure.  Had to have it towed to my local Subaru dealership on 9/5/2017 where they examine and told me that unfortunately new engine parts were not installed-parts were filed down, obviously used/rebuilt and I had was told and the entire engine needed to be rebuilt.  My Local Subaru is installing all new parts/components for my engine at no expense to me--I finally get my car back tomorrow, (34 days later) but I feel due to the misrepresentation and faulty repairs by first  Subaru Dealer and now 2 engines installed in my Outback, my resale value has plummeted and while I may want to keep my car, I feel a little uneasy--I have been in contact with SOA they have offered me at this point as "goodwill" is $1500 towards the purchase of a brand new Subaru.  I feel a better option is at least an extended 100K warranty--any advice?  My car has 60K at time of engine replacement--Sale, trade, keep with warranty?

8 Answers

They should not argue about the extended warranty. I would push for a settlement, not a token amount off on a new car. Push until you are in contact with the supervisor at SOA, the people that answer the phone are not authorized to do anything except very minor things.

1 people found this helpful.

The reduced value of the car sucks. This is my dilemma too. Since my third engine is running good and not using excessive oil we are keeping the car but hope to sell it before the extended warranty runs out.

1 people found this helpful.

Thank you so much--this entire ordeal has been going on since mid-June--Trusted the out-of-town Subaru dealer to do the work correctly. I feel I can trust the local dealership and their workmanship, but that is what I felt with the first engine replacement too-2 engines since July 2017!~

It takes days to order all the correct parts which may be why the first dealer took a short cut. Sorry about all your problems.

86,105

Resale value is ONLY important when you sell .... keep it....You have a new engine at 60,000 miles.... drive the car another 5 years and consider selling it then..

Almost everyone sells their car eventually Mark. The loss in value means lower resale value which Subaru should have to eat, not their customers.

86,105

Sorry...it doesn't work that way... you should know that... your Jag is an exception....at least this person got a new engine at 60,000 miles....it is what it is.....IF you want a better investment, purchase real estate.

That is actually how it works Mark... I'd sell it and go through a company not selling lemons and fighting you over it when it is your investment like FOR pointed out. They only install re- manufactured parts in their vehicles so no...it's not new and if you go 1 mile over 100k and that thing blows again there goes what you paid for it. Invest in a reliable car that will hold its value most of us want both a functional vehicle and to know we made a good investment so you can trade it in/ sell it if you want and not have to worry about getting ripped off AGAIN

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