LOCAL FORD DEALER REPAIR FRAUD

Asked by GuruD9NQBJ Aug 26, 2023 at 07:38 PM about the 2004 Mercury Grand Marquis GS

Question type: Maintenance & Repair

I TOOK MY 2004 MERCURY MARQUIS TO FORD DEALER IN YUMA AZ.
THE A/C WOULD BLOW COLD THEN RANDOMLY RAISE TEMP. 8 OR 9
DEGRESS. I TOOK IT THERE TWO TIMES AND THEY REPLACED A
SENSOR.THE COST WAS ONE THOUSAND DOLLARS. AND IT DID THE
SAME THING THEY SAID IT WAS NORMAL.

4 Answers

307,235

That is not normal, dealerships anymore do not know how to work on the new vehicles they sell let alone an almost 14 year old one that is a deceased model. I'm surprised they even made an attempt, usually they will tag you for a diagnostic fee and say sorry there's nothing wrong. My experience with these old cruisers that had HVAC cooling or heating problems were either, blend door servos, the HVAC control unit, or wiring issues. Now this old you could find yourself battling parts issues and finding some place that will want to work on it with results. Maybe an independent shop but good ones are getting hard to find these days.

202,365

New car dealers don't like to sell used cars that are more than five years old, and they don't like to repair cars that are over ten. If you can't find an independent shop, you're better off dumping that twenty-year-old car and getting something newer so you can get repairs. But if you're willing to put up with the AC problem, and a lot of people with older cars put up with a lot worse, you can still get the car serviced in lots of locations..... My 1991 Toyota Previa lost it's AC a few years ago, and as it was actual Freon, it can't be refilled. But then I live at the beach, and not in hellish Yuma.

155,245

Unfortunately Dealers aren't very enthusiastic about working on older models. I'd suspect one of the air conditioning compressor cycling switches is not working correctly and not turning the compressor on fast enough. If you have automatic climate control it could be a bad in car sensor or one of the control modules. The system could also be low on refrigerant causing the compressor to not turn on and off correctly to maintain the temperature. Hope that helps! Jim

202,365

SAID ANSWER WILL BE POSTED SHORTLY, TWO DAYS AGO --- New car dealers don't like to sell used cars that are more than five years old, and they don't like to repair cars that are over ten. If you can't find an independent shop, you're better off dumping that twenty year old car and getting something newer so you can get repairs. But if you're willing to put up with the AC problem, and a lot of people with older cars put up with a lot worse, you can still get the car serviced in lots of locations..... My 1991 Toyota Previa lost it's AC a few years ago, and as it was actual Freon, it can't be refilled. But then I live at the beach, and not in hellish Yuma.

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