Engine won't start but auxiliary power is on

Asked by May 01, 2017 at 06:55 PM about the 2015 Ford Explorer Limited

Question type: Maintenance & Repair

This morning I went to get in my 2015 Ford Explorer
but as I pushed the start button nothing happened.
After deciding the battery might be dead we
decided to jump the car. As soon as the jumper car
engine turned on the headlights and auxiliary power
turned on as if the engine were running. I tried
starting the engine while the jumper cables were
connected but nothing happened. However, the car
honked at me telling me that the key is getting too
far away to continue running the engine when I got
out to check the hood (again, I have a push start so
it has to stay within close range to operate). The
dashboard doesn't completely turn on until the
engine is started, for example when I get in the car
with my key the radio screen with flash the ford logo
and the dash will normally give me instructions to
push the brake and the start button. Right now, the
entire dash is lit as if the engine is running which I
believe is killing the battery. Has anyone ever heard
of anything like this? Recommendations?

2 Answers

175

I will start by replacing the key battery, and see what happened.

175

After you replace the key battery. close all doors with windows up, lock and unlock the vehicle using your key fob. Repeat the process about 3 or 4 times and try to start the vehicle. good luck.

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