2003 Acura TL. Clock just reverted to 0:00. The light is green but I can't set the hour or minute. I changed the fuse but it didn't help everything els is working
I have same exact issue which started today! Hope we get some helpful responses!!
Me too! Everything else is working, but all zeros on the clock, please help!
Are you kidding me? Multiple people having this happen within the last 12 hours? Climbed in my car today and found my clock showing 0:00. Tried to reset but hour/minute won't change. Mine is also 2003 Acura TL Type-S. Hackers? Eclipse? This makes NO sense! I guess I'll call the dealership on Monday. But absolutely certain they will be clueless about this....prob want to pull the dash and go exploring...ka-ching!
I just called the Acura Customer Assistance (800) 382-2238. They have received several calls today from 2003 Acura 3.2TL model cars with the same problem. They have no clue as of yet.Supposedly, Acura customers will be informed once a solution is found. The Acura dealership may not have a solution for this either. Why just the 2003 Acura 3.2TL is some what of a mystery. Let's hope a solution is found.
Same clock problem blinking 0:00 on my 2003 Acura TL-Type S - just happened on my car Wednesday evening (08/16/2017)
I called the dealership also and they didn't have an answer. Perhaps if we all keep calling the customer assistance number they will be motivated to find an answer
I'm sure we'll get the same answers we got with the Analog On-Star system, which was, "Sorry, we can't help you! So sad, too bad!" :-(
Same thing happened to my 03 Acura TL type s this past weekend & it won't let me set the time
I agree with Tiptoeing, we all should call the Acura Customer Assistance. It is mystifying why all the 2003 model are showing the same problem unless it's been hacked. Maybe the software used on this model was unique and hackers could just get to it.
Happened to my 2003 tl/s on Wednesday, 8/16/17 as well.
Happened to my 2001, 3.2. But this morning when I went to look at the map on the navigation, a moments later the clock came back. It states wrong time (didn't get chance adjust), but it's not 0:00.
Exact same issue. 2003 Acura TL Type-S. Would love to know what's going on.
Same here with my 03 TL
Same here with my 03 TL 3.2 Type S. Leem
My 2002 MDX has the same problem. :(
My 2002 TL Type S has the same issue. Started 3 days ago!
03 TL same issue few days ago
same issue with my 1999 TL upgraded to CD and 2002 TL type S
Me too: 2002 CL-S
the clock reads 00:00 on my 2003 Acura CL 3.2 S-type. This happened this past weekend 8/20 and I cannot reset the time. Everything else on navigation works fine.
My 2002 CL-S did this on 8.18.17. Why would Acura want to help with this? Cars that are 15 years old +/- probably won't generate any desire for Acura to find a solution.
my 2002 TL got the same issue this month:(((
I just called Acura customer service and they advised that it appears to be a satellite problem affecting only the 2002 and 2003 models. Engineers are purportedly working on it with no estimated time for resolution. Also, they do not know how they will be communicating the "fix" to the owners. Stay tuned
I just joined the club as well.. 0:00...:(
I've read other blogs where 1998-2001 Acura have this problem too. It's too weird that at about 15 years on Aug 18 many have developed the problem. Again, maybe the Y2K bug?
I suppose we can hope they figure it out but I wonder how long it will take. It would be good PR for them to find a fix since we are all obviously long time owners who will need to replace this car at some point.
I called Acura today (8/22/17) with same problem. They told me thethey are aware of the problem and will call or email me when they find a solution. the number I called is 800-382- 2238... hopefully you will all call to register your complaint.. Maybe there is strength in numbers
I told Acura customer service representative. I have had my 2003 since 2002 March and I love the car and am ready to buy a new one but this problem needs to be fixed in order for me to buy the 2018 Acura TL. Is that going to make a difference?
a late Y2K problem I guess...
Called the 800# I was told to take my car to a dealership. They said someone else had reported the same issue with a 2003 Acura TL, I have a 2000 TL3.2. I asked customer service if the would send out an email when they find a solution. She said they don't send out emails unless it's a recall. In other words they don't have a clue.
I am having the same issue with my 2002 TLS since August 17th or 18th. Acura technical is aware of the problem and it is affecting Acura and Honda vehicles of multiple years, models and trim lines with and without Navi systems. They encourage you to call them at 1 800 382-2238 to report your issue in order to try to get a fix for this issue.
I just called the 800# and the nice guy I spoke to said "Don't take your car to the dealer. Nothing wrong with the car. Acura is now aware and is working on a solution with Honda Japan and the Mfg of the GPS unit." How can we all get different answers from the same number? Acura created a case number for me and took contact info. But I agree...no need to take your car to the stealership...they know nothing until Acura tells them.
my 2001 TL has same issues.
Same here 2001TL just happened about a week ago checked fuse was fine.With all the techs at Acura none have a clue really.
STOP TALKING TO THE REPAIR TECHS! They know nothing! Call the 800# as listed and give Acura your Vin# and they will contact you when a solution is found.
I agree with filing a complaint at Acura. Perhaps if enough people comment they will feel pressured to find a solution
We have a 2003 TL w/navi and have the same problem. Problem occurred about 8/18.
AL our 2003 has lost time it's 0:00 since 8/16 all else works?
Same happened to my 2002 TL-S .. I wonder if pulling a fuse for the navi to reset it only ( without disconnecting the battery ) might cause it , the clock , to work again ..
I'm going to try resetting the navi by pulling the navi fuse .. this page shows u where the fuse is located for 2002 TL . http://www.autogenius.info/acura-tl-2002-fuse-box- diagram/amp/
Pulling the Navi fuse does not work. Been there, tried that. The problem is the satellite signal that sends signals and data to our Nav systems. Honda and the Nav maker need to fix it.
Than you .. your point about the sat signal can may well indicate that perhaps sat signal got interrupted across the board , the antenna in the acura TLs aren't working well suddenly, and/or the navi clock has a defect that just started to show up in unison .. ..
Same thing here. MDX 2002. Just called the 800. Got a case nmbr. Will call me back once resolved. Acura is aware and working to fix.
AP My 2001 3.2 TL the same problem on Wed 8/16/2017 .
After resetting radio likely will present another hassle.. a problem with 2002 TL's radio code is it won't accept the code unless u do it from an underground parking structure where there's nearly no radio signal interference .. my Acura TL has to go thru this each time I reset my radio code but I got it down from experience by going to one parking structure where it'll allow me to reset for sure each n every time ..
Received email from Acura saying reset the radio code. I've owned the car new since 2003 and I've only done that a couple of times when battery was replaced/disconnected. Both times, I was prompted by the word "code" displayed on the radio. I went out and found serial number and reset code in glovebox, but couldn't figure out how to do reset without disconnecting the battery first. I'm not gonna try that on my own so may need some help.
Kristy, it's easy. Buy a 10mm wrench, pop the hood, look at the battery and see the BLACK cable, use wrench to loosen bolt that holds black cable to battery and twist fitting until the cable slides off terminal. Then replace cable on terminal and retighten bolt. Takes 5min.
Well... resetting the radio code didnt work for my 01 RL. Perhaps someone at Acura is trying to keep you occupied for 5 minute while they sort things out.
MarcRL2001, no, unfortunately resetting the code doesn't work. The dealers are clueless about this. Call the 800# listed above, create a file with Acura, and they will contact you once Acura or the GPS maker figure it out.
Same problem with me, I have a 2003 Acura 3.2 TL. I did a brake job this weekend that included swapping all four rotors and I noticed on my way home from work the clock displayed zeros and I can't reset it. I was already thinking I must have move something I shouldn't have. But now I'm starting to believe it was the solar eclipse : )
Sometimes resetting the radio code does not work. Brought car to dealer and he knew right away that there is a bug in the system but if you disconnect the radio antenna cable to the head unit it works. A bit tricky to remove stuff to get to the antenna cable but the dealer did it so many times it took him less than 5 minutes to do it all. With regard to the GPS clock issue. Talked yesterday to Acura Customer Care and they working with Alpine Electronics (vendor of NAVI) and they were able to repeat the problem and they believe it involved a satellite preposition issue and are working on a solution. Acura rep said they would inform people of the outcome if they contacted them.
Listen up !!! When I called Acura to fix the TIME (0:00) issue - they have to clue. I decided to call Alpine Electronics CSR and they aware of this issue and reported to JAPAN for resolution. Once they hear back from them - will let us know.
Yes we are all in it, I have 3 Acuras (2001, 2005, 2014) , only 2001 Tl has 0:0 on the clock. I knew it was a computer glitch as soon as it popped up. We have to wait for a fix. We all need to call Acura and give your info. , they usually contact you if it is a safety issue but this is not, so make sure to call.
my 2002 Acura's clock is 000. Happened on Aug 16th last week...HELP !!! email@example.com.
Add two more to the growing group: My 2001 MDX and 2003 Honda Odyssey. Noticed it on both vehicles within 1 week of each other.
Same problem.............0.00........01 MDX..........stared a few days ago
I don't drive my 2003 RL that much anymore but found this same issue last night----I was going to reset the NAVI by disconnecting and reconnecting the battery and plugging in the 4 digit PIN but it looks like that ain't gonna work after reading how wide spread the problem is.---guess I'll keep checking back to see if problem is resolved .
I saw dealer today and they have no idea. Suggested the system might be on they way out but I think they were just guessing. They reset the Nav but still 0:00. At least the radio and Nav system still work. I've never upgraded the Nav disk. I wonder if that is an issue.
with so many different units having this same issue at the same time I would think it is a common problem on their end. There has to be some kind of corruption in the transmitting software somewhere---that's my guess
I have put updated discs in both of my cars that have the problem, although neither are very new, because I found the new maps are not much more current than the old. I now use a Garmin for most nav functions. Ironically, the thing I used the most was the clock.
Same here on my Acura CL 2001 :(
Me too. Started on 8/16/17 with my 2001 MDX
I was looking at another thread on this subject (0:00 clock) and noticed the dates were at about this same time last year. I kinda wonder if this has something to do with the fact that new cars are getting ready to come out and their navigation systems probably require a tweek with new stuff added to be sent up to the satellite .---maybe in the process of tweeking for the new cars they screwed up the clock transmission to the older cars---it may take a while 4 the programmers to figure it out.
Same thing is going on with my 2002 MDX.
My clock converted to 0:00 on August 19, 2017. Called the the Acura dealer. Sussman Accra in Jenkintown PA They told me to bring the car in they would do a diagnostic test for $150.Really! I have a 2001 CL 2 type S. help!
Nasus07....DO NOT GO TO THE STEALER! This is an Acura/Honda issue. They are working on it. Dealers know nothing. Call the 800# listed above and create a Case # with Acura. They will reply with a fix.
I have a 2001 acura cls, and the exact thing just happened to me last week. Clock is set to 0:00. It's driving me crazy! Lol. Has anyone found a solution?
Doesn't anyone read the prior responses?? The answer we need is stated above, which is CALL THE 800# ABOVE AND CREATE A LOG FOR YOUR CAR WITH ACURA AND ACURA WILL CONTACT YOU WITH A SOLUTION.
My 2003 TL Type S is reading 0:00 and my wife's 2000 TL Premium is reading 0:00. :o(
Thanks DanoGuru Call the 800-number, they took my information.
Add a 2000 TL to the list...
My 2001 3.2 CL Type S started doing this on 8/22/2017.
So far, it looks like it involves only 4 model years for Acura and Honda: 2000-2003.
Called the 800#. Said don't take it to a dealer and Acura technicians are aware of problem. Not a problem with the car itself. Might be a downlink problem from the satellite. No est fix time. He said hopefully you will turn you car on one day and the problem will be fixed and/or if you have called they will notify you of steps to fix.
Good. I called the number also and they gave me work numbers for my 2 cars. Said someone from Techinical Support should call me tomorrow. i will pass on what I learn.
Just got off the phone with Acura CSR and they know about the problem (satellite issue) and how it happened but no resolution as of yet. The CSR took my name and said she would notify me when it was resolved. No ETA.
I have an '00 TL, same issue. I upgraded my nav CD a few years ago. I'm curious if all of us here updated their Nav CD? This might be helpful in determining the troubleshooting.
TL01Acura, I believe the TL navigation uses a DVD, not a CD, right? And yes, both my wife's 2000 Premium and my 2003 Type S have new(ish) DVD navigation discs. But I don't think that means anything, I suspect the 0:00 would happen even if the disk had never been updated.
So, my wife called the Acura 1-800 number today (1-800-382-2238). Really nice guy named Cory. We have a 2000 Premium and a 2003 Type S. He only wanted a VIN for one of the two cars. As others have stated, he said Acura is aware of the problem. But, currently no solution. Acura will contact us when the engineering department is able to fix the problem. He did apologize for the inconvenience.
I updated my navigation disc a few years ago too. Again, I have a 2001 Acura CLS. I miss my clock. :-(
It's interesting how much we get to where we depend on it. I still catch myself automatically glancing the corner of the screen to see what time it is, only to read 0:00!
Such a habit indeed .. kept looking at the 0:00 too .. Such an annoyance in a car that's been much enjoyed over the years ..
Yup, though I have a watch on my wrist, my cell phone on the dash (for waze), and a radar detector with a GPS clock, I still go to my TL's nav screen clock. 0:00 :o( What I want to know is why it can't be set manually? I go to the menu screen and hit the +/- Hour/Min and nothing happens. Why?
Called the 800 number to get added to the notification list, and it didn't leave me hopeful. She tried to schedule an appointment for me to take it in to the nearest dealer. I said my understanding was that it was a satellite problem the dealer couldn't help with, and she agreed. Leaving aside the question of why she would have me take the car to a dealer she knew couldn't help, I said I'd like to be notified when they found a solution. She added me to the list but she gave the distinct impression that there wasn't much point and this just isn't going to get fixed. I could be misunderstanding, telephone is an imperfect medium, but...
as another way to look into this issue, let's find someone with the same model that doesn't have this 0:00 problem .. it would be interesting to know whether all clocks in given model years are experiencing the 0:00 issue ..please post if you have a finding !
It made the USA Today. But it's a pretty poor article. 1.) They state it is only Pilots and Odysseys. 2.) They call it 00:00 but it is clearly 0:00! 3.) What is all that horse dung at the end about Y2K???? https://www.usatoday.com/story/money/cars/2017/08/26/crazy-time-clocks-older-hondas-reset-themselves-0-00/605519001/
Informational : mine is a 2002 TLS made in Japan .. with the 0:00 issue that occurred a few weeks ago ..
^ Never heard of a TLS. I thought the Acura TL was called a Honda Inspire in Japan.
I meant TL Type S .. FYI ..
My 2000 TL also has this problem which I noticed on 8/18...
Certainly some errors in the USA Today article, but it's encouraging to see something in print about the problem we are having. I expect Honda will find a way to undo the software update, or whatever else may have caused it. With this many owners affected, the potential for a class-action suit is certainly out there if Honda/Acura blow it off. I would be surprised if they do - they have been a good company.
I hope you are right. My fear is Honda looks at this as a non-safety issue and a problem that affects only their decade and a half old cars. Thus: low priority. And if the cost or required effort to come up with a solution is too great, I am worried they'll drop it. I hope I am wrong.
Noticed today that my 2003 Acura clock is also reading 0.00 impossible to set it! Will call the 800 number.
OK! Big news! Acura just called in response to the case numbers they started on my 2001 MDX and my 2003 Odyssey. They were "swamped" with calls and are working the problem. The team members working it each have about 200 calls to make to people who have called the 800 number. if you get an 800 number calling you without any name with it, go ahead and answer, because that is how the call appeared on my phone. The problem appears to have coincided with the maintenance the government does on the GPS satellites in August of each year. The technical person who called said that last year it seemed to be Ford that was affected, and a few years ago, it was Garmin. The maintenance work is supposed to be completed by the end of this week and it is expected that the problem with our clocks will be fixed. If not, Acura will send out notices to the affected customers, telling them what will be done to resolve the problems. For those that have not called the 800 number discussed earlier (1-800-382-2238), go ahead and call to start a case number. Everyone should also make sure Acura and Honda have the correct mailing address on file for you should they need to send out notices about the problem.
I just called the number and got a case number. I appreciate everyone's help on this annoying clock issue. I will never take that little clock for granted again. LOL!
Great to hear of it .. I called the 800 as well & started a case # on this issue .. Acura is definitely well aware of the 0:00 issue ..
2002 tl type s same here , guess I'll wait for the satellites to get lined up!
Same thing over here 2003 TL Type S
2003 TL....have the same problem.....I assume the problem affected ALL 2000-2003 TLs?
Wow, my 02 TL did the same thing 2 weeks ago. All zeros.
air bag 2 time, cold start noisy, transmission problem, now clock 00:00 How honda to be good car again ?????
Like everyone who is posting I to have a 2003 Acura TL type S with a 0:00 clock setting. It is as everyone else unable to be adjusted manually and annoying and frustrating as all get out. This happened around the same time everybody else has mentioned. As suggested I will call the 800 number (1-800-382-2238) and get a case number started. And thank you for the detailed update GuruDC8LV, and all that have contributed, it is greatly appreciated! And it's good to know it's not just my car, or something I did to cause this problem!
My Acura TL 2000 clock went to zero at this same time. Very annoying. Will be calling the 800 number ((1-800-382-2238) and get a case number started.)
Hello All, this is typical of Acura. But I have the same issue as I called them, they told me we don't know what the fix for this is it could take a month or two. They suggested purchasing a new Navigation system lol. Start forking out $6K. Dr. Phil
Dr. Phil, who suggested buying a new Nav System? Was it a dealer or the official Acura Customer Service people? If the dealer, they don't know anything. They are clueless about this problem.
2002 tl type s same here
Just took a call feom Corey at Acura at corporate client relations. Our clocks should be fixed on September 17th. It should fix itself on its own. It had seemed to be a software satellite issue as so I was told. If it does not happen by or after the 17rh I was told to call client relations. Here is our much needed update!:) Michael
Same problem for my 2000 TL. Service said no soution! Thanks for this info have registered with Acura. Glad to learn it may be fixed 9/17!
Received an identical call on my answering machine today. Have them on tape (Lol) reference. The fix on the 17th. Hope a., goes well!
So looking forward to the 17th that possibly the 0:00 problem will have been corrected !
Like others have said, received a call from Corey at Acura (answering machine) and he said we can expect the clocks to auto correct on Sept 17, 2017 and to call Acura back on the 18th if not. Let's hope!
I wonder if they will fix my tranny? Same issue 2000-2003 ATL has Tranny problems I have only 77k miles and my tranny is failing. My MBZ has 170k and no problems. Not even a clock does anyone know if they stand behind the transmission at acura?
There is no extended recall/warranty for a full transmission replacement that I know of. There was a recall to retrofit the transmission with a tranny cooler. This recall may still be valid. You can check by giving the dealer your VIN. But it won't cure a failing tranny. I have about 105,000 miles on my TL Type S (recall cooler added many years ago) and my transmission sputters when I am on an upward slope at a certain speed range. I just keep driving and driving and waiting for my trans to go out one day. :o(
@GuruD826G - I have a 2000. Bought it 7 years ago with 90K and previous owner had the tranny rebuilt right before I got it. I took it in under warranty and had work done to it, then again 2 years ago at a cost of $2K - shop cut me some slack since they had already done it a few times. After that, there is a rubber plug in the tranny that dryrotted. Tranny slipped on my way to work. As soon as I pulled over, all the fluid went out on the shoulder. Should have been a metal plug. For an Acura, very disappointed. Fortunately, it didn't ruin my tranny. Although, I know the tranny isn't 100% right. Test drove a 2003 with 90K on Saturday (no nav, so no clock problem). Transmission was really smooth in it. Definitely a good one. Issue with this car was rust around the windows and interior door trim chrome was pealing off. Car needed a little too much work for what I was looking for. I would spend the same money to bring my 2000 back to life.
Ah-ha! I might be able to help you with this problem, depending on the symptoms you are experiencing with your transmissions. I would describe the problem I had this way: The transmission "shutters" or "stutters" when it is shifting from 1st to 2nd (usually) when accelerating lightly from a stop. Happens more often on a slight uphill grade. The feeling is like driving over rumble strips. Here's my story: I have 3 Honda-made vehicles that all had the problem, a 2001 MDX, a 2003 Odyssey, and a 2006 CRV. The first to do it was the MDX in about 2004. It was still under warranty. I would leave it with the dealer to drive, but they could never get it to do it. Finally, the tranny service lead asked me to drive it while he rode along. When I made it do it very noticeably on a smooth road, he said, "Whoa, I've never felt something that before"...they replaced that transmission immediately. No problems again until it started again just a few years ago. At around that time the other two cars started to do the same thing. I talked to some other Honda service centers, but they did not know what the problem might be. But by then, I had found a very good independent mechanic. I described the symptoms to him, and he said, "Yep, it's caused by the pickup screen for the transmission oil in Hondas being too close to the bottom of the pan." The screen and the linear solenoids start getting particles in them that begin to clog them up, and the shifting stutters. Here is the magic that he uses which fixed all three cars: 1. Drain the fluid, remove the pan, and clean the pickup screens and linear solenoids. 2. Reassemble and flush with 10 quarts of Honda DW1 fluid. 3. Add one bottle of red Lubegard ARF protectant. 4. Pay the bill - probably less than $200. 5. Done. He also said if Honda owners take their cars in at about 15K-20K miles (early) to get the transmissions flushed and refilled, they will probably never have the problem.
My tranny had recall work done twice, then a third time out of repair warranty period. I complained and dealer discussed with Acura, so I paid $500 and they replaced entire tranny with a new updated model. Fixes don't work. You need the new model tranny. I've got 155,000 miles with 50,000 on new tranny and it's been trouble free.
just got a confirmation call from Acura customer care that confirms the clock issue will be corrected on or about Sept. 17th.
I received this today from Acura: At this time we expect the clocks to reset themselves on 9/18/2017. We are very sorry for the delay in the resolution of the concern. We welcome you to contact us with any additional comments or questions. You are also able to reach us by calling #800-382-2238, option #7 or on Twitter @AcuraClientCare.
Glad to know I'm not alone. Not glad to know they don't get have a solution.
Have the clock problem on both of my Acuras, 2002 MDX and 2003 TL Type S. Disconnected both battery cables and let sit for 3 days which discharged the capacitor or back-up battery in the Nav system and required me to enter the Nav code and the radio code. This did not reset the clock. Hope for the September 17 fix.
Me too, Acura 2002 RL - 140K... Still runs well, getts decent milage and looks almost like new.. I think the satellite story is BS. I have always had to change to daylight and standard time manually when the date passes by. Clock went to zero about one week ago and Nav unit in the same box was still working fine -- same module. I looked for a fuse - nothing help there. Repair services, nada. I wonder if Acura will distribute the fix, just turn it back on if it's a satellite problem or let us just sit here and pull what's left of our hair until they decide to honor what's left of their reputation... GW
You might as well wait one more day for the 17th to see if it fixes itself as Acura told us before stating it won't work and Acura is wrong.
Good news, the clock on my 2000 TL is working again! I did not even need to adjust it, it's displaying the correct local time.
Same with me. Good News!!!!
Unfortunately, mine hasn't reset yet. Curious what software version you successful guys have. In your set up, hit next twice. My version is 2.11.38. #suckstobeme
2000 TL fixed today. Version 1.09.
Ahhhhh, I am out of town today (17th) and my TLs are out home. Cant wait to see if they are fixed when I get home tomorrow!
01 MDX. Got the call it would be fixed on Sept 17. Today is Sept 18.::.and not fixed. Anyone else?
My TL-S Acura 2002 has a working navi clock as of 9/17 .. very glad the fix was done and the effort was a collaborative one in notifying Acura about it
My TL-S Acura 2002 navi clock is still not working as of 9/18. Software version is 2.11.38, don't know if that makes a difference. I suspect when I call they're going to tell me to take it to the dealer, who will charge me for a diagnostic then tell me they can't do anything.
GuruDHYRH, Did you ever call the Acura Customer Service number to create a case number? Acura can help. Don't be a dummy by taking your car to the dealer as they know nothing.
Wow, Mine started working again on the 17th. Getting ready to go out. Hope it is still working.
as a suggestion: if your navi clock is still not working, try parking the car outdoors for a few minutes while the navigation system is powered on ..
I did call customer service and they recommended the dealer. I pointed out that the dealer couldn't fix it and they agreed. They took my contact information to be informed of a fix, but didn't give me a case number and didn't contact me. I'll try the outdoor parking.
My 2002 with updated disk still does not work. I park outside as well.
my experience with using any navi dvd update disc is that it slowed down my navi terribly so, and: the accuracy was totally off. so i returned the dvd. also: the dvd has nothing to do with the 0:00 fix. .. i would suggest using the original dvd in the navi ..
This comment was meant to share my experience with my Acura 2002 TL-S .. not for any other year or model .. "my experience with using any navi dvd update disc is that it slowed down my navi terribly so, and: the accuracy was totally off. so i returned the dvd. also: the dvd has nothing to do with the 0:00 fix. .. i would suggest using the original dvd in the navi .. "
My 2003 Acura clock is still reading at 0.00 one day after Acura told me it would self correct. Interesting some clocks are now working and some are not....
my 2003 Acura RL is still showing 0:00 as of 9/18---I installed an updated disc a few years ago, the disc says 2009 on it--not sure if that matters ---I tried installing the original disc (2000) but the screen keeps giving me a yellow DVD error message, so i have to stay with the newer DVD.---the software version says 02.11.35 ????------I'm not going to try to do any resetting ( battery disconnect, PIN # ) until I hear more info---I called the 800# a few weeks back to give my info, but I haven't called them back yet about this---waiting to see if more people still have issues
2002 TL Type S still not working as it relates to the clock.
My '02 CL-S not working either. I'll give it another day before I call Acura.
My 2000 TL clock is still showing 00:00. :( I'm hoping it will come back soon!
Has anyone had any luck with getting their clock on their Acura fixed from 00:00? This is getting to be very annoying, and it appears a lot of Acura and Honda owners are having issues here. Do we have to purchase a brand new system?
All of you who's clock hasn't corrected itself, what software version are you on? How to check: On the Set up screen, press 'Next' twice. This should tell you your version. It appears that those that are on version 1.xx seem to have their clocks fixed. Those of us on version 2.11.xx are still having th issue. Please confirm that this is true. This will help Acura to fix our cars too. One would think that they realize there are different versions, but that is not always the case with these things. Just have a little patience. Griping doesn't get any of us anywhere. Trying to assist with the fix will.
My software is 2.xx.xx. The exact version is written down in my car and I'm at work, but I do know that it is not 1.xx.xx but 2.xx.xx.
Mine is 2.11.38. Clock still 0:00.
'01 MDX.........2.11.xx............Clock still 0.00........drove it several times today around town.......
Yep, looks like a pattern developing where those with 1.xx are OK now, but 2.xx no cigar.
Just checked my wife's 2000 TL Premium and my 2003 TL Type S, both with upgraded nav disks, Software version 2.XX, and clocks still read 0:00. :o(
My 2001 Acura CLS has 2.11.35 software, and the clock still says 0:00. :-( I spoke to customer service. They are definitely looking into this issue with those of us whose clocks did not reset. Man I miss my clock. I will never take it for granted again. lol.
I am running version 2.11.22 and the clock still says 0:00. Sigh
I spoke to Acura today to update them that my GPS clock Vers 2.11.28 was still stuck at 0:00 and they are aware that some cars haven't been corrected and they are working on a satellite solution, but if that fails Acura will contact me via email first then send out a software update fix in the mail to me.
Mine too. My clock is set on all zero's.. Cannot set it. Help
Me too. Just called Acura and the engineers are still working on the problem for the rest of us Acura TL and so forth customers. Keep the faith. However, I know what you mean by not having that clock right there in your face. It's like a pacifier.. Who knew!!!! I think this is a phenomena for the psychologist to study.
our 2003 TL is still 0:00 as of 9-19 Al
I have faith in Acura/Honda. If this was General Motors/Ford/Chrysler after 15 years like our cars, they'd be like "Sorry, go jump off a cliff."
Two things. I also have faith in Acura which is why I only take my care to the dealership for service. My car is a 2003 TLS. It has the OnStar analog system which no longer functions since the upgrade to the digital OnStar system. I was really upset about this at the time and am now wondering if this may be the reason 2003 TLS clocks have not been reset. My Questions: Are there any 2003 TLS' with the analog OnStar system out there whose clocks are still set on 0.00. Also, are there ones out there whose clocks have been reset to the appropriate time. Based on the responses the analog OnStar system may very well be our problem. Thanks for any and all responses.
DorisM, When you say "TLS", do you mean TL Type S? I don't know of a "TLS". Also, it is not just 2003 TL Type S's still experiencing 0:00. My wife's 2000 Premium with Nav (no OnStar) still shows 0:00. I think it has been determined that those with Nav software version 2.11 did not get the clock correction. Those with ver. 1.XX did.
Two people in a row have used the term TL-S. There is no such thing! :confused:
I have 2003 TL-S with non-functioning analog On-Star system. DorisM I was furious when my analog system stopped working, and Acura could not or would not replace or switch to digital system. Many letters, emails and phone calls later, I never did receive satisfaction. So, as far as "faith in Acura" although my 2003 is still performing well, mine has been severely shaken. My clock still reads 0:00 and mine is version 2.11.31
It's OK ptatohed. Take a deep breath. TL Type S. We know what we drive. It's just Acura shorthand, I guess. Is there really any confusion when we write it that way?
It's a TL Type S, not a TL-S or a TL S or TLS. :oP
Not sure why I can't say or type anything online without starting an argument. But whatever. I've driven it for 14 years and like I said, I know it's a TL Type S. I've known that since the day I bought it. But if it helps you sleep easier, I stand corrected. I was wrong. I will never do it again. Still don't know what this has to do with discussion about clock reset.
Chill Kristy, chill. ;o)
Hi all TL Type S Acura drivers and whomever else that have the clock problem. Thanks to all who defended my short hand and those correcting my short hand. Since I now understand the problem is a Acura engineering issue I will await their resolution of the problem. My problem right now is trying to understand why I miss that clock so much. I shut the Nev off so its dark when I glance at it. However, it comes back on each time I start the car. I really miss my clock. So please hurry up and fix the CLOCK ACURA..... PLEASE AND THANK YOU. Now to the On-Star analog system: It went digital along with the rest of the world. I was just like you Kristy very upset as I depended on it because it is the answer to those of us who have a poor sense of direction. I loved it. For whatever reason the 2003 version was not upgradable. Since I purchased my car in Sept. 2003 when it was known by the dealership that the On-Star would not be upgraded with the digital version I made the case and received a refund for cost of the service for which I had paid in advance. Although I love my car that is the one thing I regret about it and now the CLOCK issue......I pray the digital upgrade is not related to the CLOCK issue.
I too have the On-Star on my '03 Type S but I honestly have never used it. I did not know that it went from analogue to digital and could not be used. I'm curious, what does On-Star do? Isn't there a monthly fee? Who wants to pay that? Anyway, back to the 0:00 problem, my wife called Acura (again). She told them that our (her 2000, my 2003) clocks were not auto corrected on Sept 17. Acura reopened our case and, as before, will contact us when the solution is discovered. They were aware that software Versions 1.XX were auto corrected and software Versions 2.XX were not (both my wife and I have 2.11). They say they are working on it. Let's hope they come through for us software v. 2.XX folks! I urge all of you whos clocks have not been auto corrected to call Acura (1-800-382-2238) and start (or reopen) a case. Even if you called before, they probably closed your case on the 17th. Call back and tell them your clock has not been auto corrected.
Yep. My 2003 Acura TL clock is 0:00. My dealer said it is a satellite problem, and that Acura is "aware" of it. This all started about 45 to 60 days ago. The navi works fine, still gives the time left to destination in hours and minutes. The analog On-Star hasn't worked for years since they went digital. I guess Acura didn;'t consider that when marketing the TL, unless they assumed that we all would be trading our 2003 for a newer model soon enough to avoid that problem. Anyway, I'm not holding my breath for Acura to fix the clock problem. I just bought a cheap clip-on clock and have it attached to my AC vent fins. Somehow, I miss the friendly Acura clock on my nav screen. I notice that some of you now have a working clock. No such luck for me.
I have a 2003 TL S Type with On Star and a 2002 MDX without On Star. Both cars have the same software Version 02.11.32 and both clocks are 0:00. Looks like On Star has nothing to do with the clock problem.
I received a call yesterday evening from the Acura team working the problem. They are aware that the Sep 17 software upload did not fix all of the systems that had the problem. They are continuing to work the problem with the remaining units. From all the posts, it appears to now affect only those with the Ver. 2.11.xx DVDs. He is also aware that Honda units are likewise affected. (I have one of each). The person calling did not predict when the "fix" should be in, but he was convincing in his discussion that they are working it and intend to get it resolved. I told him Acura is doing the right thing by working to solve the problem and keeping owners informed.
One can only hope that Acura is the quality dealer they claim to be. We shall see. Interesting, the Acura customer service rep told me this was caused by the solar eclipse, and coincidentally, this began happening about that time. Alien intrusion??? :-)
So I have a Acura TL 3.2 liter of the year 2000. My clock problem is alittle different. Even though the clock is working it is stuck with it being 1 hour behind. Right now it's 8:33pm central time yet my clock says 7:33pm and is stuck in the central time zone. If any of you have this problem and know how to fix it, please let me know,
By the way, I never got any kind of software upload from Acura in Sep 2017. How did you get yours?
Software was uploaded to the satellites, not sent to owners. The problem was caused initially by a software update to the GPS satellite constellation on Aug 17. Now, they are planning to send fixes to that software load. If that doesn't fix it for the remaining units, then they could possibly send new software to the car owners in the form of a new DVD.
GuruD3HJ3, did you try setting the clock? if yours is working, but 1 hour off, you should be able to push "Setup" at the lower right corner, hit the "Next" button once, push "Clock", then you change "time zones", and add or subract "hours". It will let you access "clock" only if you have pushed the "OK" button on the legal BS screen.
That's what I am expecting, a disk with an update on it. Maybe Acura should hire SpaceX to send a tech up there to fix the satellite!
Thought I would check with Acura again (800-3822238) regarding the 0.00 clock problem since mine was also not corrected on 9/17.....Supposedly Acura engineers are still working on a fix and will be on a disk that will then be sent to dealers (this should be interesting) with no estimated timetable when it will happen.....and Acura will notify those that have called Acura to report their clock was not fixed earlier.............yawn!!
From Acura Customer Care as of Saturday, October 7 - Why is my navigation clock reading 00:00? 01-03 CL, 00-03 TL, 96-04 RL and 01-02 MDX Navi owners may see 00:00 on your clock. In regard to reported clock issues with particular navigation-equipped Acura CL, TL, RL and MDX vehicles, Acura has discovered a software calculation error that will self-correct after September 17, 2017. For customers that are still experiencing issues with their vehicle's navigation screen: Please be advised that there will be a software update coming, but it is not available as of yet. If you like I are still experiencing issues with the clock and are running software 02.xx.xx, take to Twitter and include @AcuraClientCare. A tweet with @AcuraClientCare will embed to the AcuraClientCare twitter page.
0:00, not 00:00. ;o)
I have a 2003 acura to type s- I will call tomo I heard it was the battery inside the unit but just stumbled across this place. Will be calling acura tomo- thanks for all the comments.
No, it is a software error that was uploaded on Aug 17 to the GPS satellites. It now only seems to affect the units with the 2.xx software disks. They are working to fix the error. Batteries have nothing to do with this problem.
Mine too! 2002 Acura MDX. I miss my clock!!! 00:00
0:00, not 00:00. :oP
Unfortunately I really starting to believe that the problem is in the satellite itself and I doubt that Acura can do anything about it. I strongly believe this because this is October and it has been going on since August.
A software error is what caused it, and a software fix will be needed. They only do uploads to the satellites at certain times. The next one may be sometime this month, but they first need to find a fix to the error. If they determine the software in the satellite cannot be modified to fix the problem for those of us with the 2.xx disks, they might have to fix the disk software and send us new ones. Bottom line is that I believe they will fix it, but it might take time.
I doubt that Honda/Acura would mint new discs and send all affected owners one each. I'm thinking, at most, they might send select dealers the software updates and then we would need to each stop by the nearest dealer. Anyone go back to their 1.XX disk just to fix the clock problem? I am tempted. I can't remember the last time I used my OEM navigation, I always use waze on my phone. But it would bother me to set aside a disk I paid $100 for.
I seem to recall there was another person who tried going back to their older (1.xx) disc and it would not work. I still have mine, so I might give it a shot. The units and the discs were done by Alpine. I wonder if they are involved with solving the remaining problems? I assume those using the 1.xx discs now would not be able to go to a 2.xx disc if they wanted to update their maps unless the problem with those gets fixed.
Please let me know if it works to go back to a v1 disk DC8LV. Unfortunately, I sold my and my wife's OEM v1 disks after I upgraded. I never imagined needing them again! At this point, if it solved the clock issue, I'd just stick a v1 with old maps in there and live with it. As I said, I use waze exclusively anyway.
I was the one who tryed using my old nav disc several weeks ago----I just tryed it again with the same result---I get a yellow dvd error message and it says to contact the dealer----the dvd is in perfect condition so evidently after installing the newer version ,the old disc becomes obsolete ??----I didn't try to reset the system by disconnecting the battery because I didn't want to dig a deeper hole---but that might be something I try down the road----can't tell what software version the old disc is since the info screen won't come up but my new disc is 02.11.35---------(this may be apples vs oranges but the older alpine disc has version 2.5 on it --the newer disc has version 2.7 on it---stamped on the outside of the disc)---older disc is from year 2000--newer disc is 2009
I have been told you can tell the version by the color of the disc. But...I guess we need to know what color goes with which version.
I don't think there is any color change over the ~13 years of nav DVDs made for the 2nd gen TL. The nav DVDs were made from ~2000 to ~2013 (I think the 1999s were CD based). Acura makes updates for 10 years after the end of a generation. Our generation ended in 2003. The last map update was 2013. That's the one I have. It looks just like the one it replaced that was 10 years old. 2000 Map disk: https://www.ebay.com/itm/2000-Acura-RL-TL-Honda-Odyssey-Navigation-System-DVD-Map-VER-1-09J-U-S-A-/252577392189?hash=item3acec9263d:g:85EAAOSwr41XIRIQ&vxp=mtr 2012 Map disk: https://www.ebay.com/itm/2012-UPDATE-2000-01-02-2003-ACURA-RL-TL-ODYSSEY-NAVIGATION-MAP-CD-BLACK-DVD-2-90-/272083030168?fits=Year%3A2003%7CMake%3AAcura%7CModel%3ATL&hash=item3f59699098:g:RJoAAOSw8d9UstVa&vxp=mtr
Just called Acura Assistance today 10/19/17 and opened a case number regarding the clock showing 0:00 problem. Strongly suggest everyone do the same. They are aware of the problem and will contact those with an open case number of their findings an possible solution when they know more. (800) 382-2238
Just called Acura even though I already had called and already established a case #, just to 1.) keep pestering them ;o) and 2.) see if I can learn anything new. Well, nothing new really. They still acknowledge the 0:00 problem still exists for some of us TL owners (and even CL, Odyssey, and Pilot owners I believe). She did, again, attribute it to the satellites. She didn't mention anything about navi disk software versions, nor did I ask. She said that Honda/Acura is still working on the issue and will send us a letter when there is a resolution. This is the first I am hearing of a letter.
my clock was set to 0:00 and could not adjust as of August. In Sept the clock started to work again, but 3 hours early off from central time but cannot adjust. With the resent time change its only 2 hour off from CST. This needs to be fixed
Go to Menu and hit the "OK" button. Then go to Setup (next to the clock display), and that will bring up the menu which allows you to adjust the clock to any time you want it to read. The actual numbers displayed by the clock do not come from the satellites. You adjust them manually just like a clock at home. Unlike a time signal sent from a satellite, the clock will not keep perfect time, and you will need to occasionally adjust it.
As of about a month ago, if you are running software 02.xx.xx, the time adjust buttons are greyed out and non responsive. GuruDC8LV, what software version do you have in your Acura?
My software version is Ver 2.05F, this is off the GPS screen. You are correct that the adjust items are grayed out for the clock. When you go to the clock adjust screen the current time is displayed as 0:00. When you go back the time comes back after a short time. Is there a way to fix/update????
My clock issue was fixed, but after reading the latest posts I decided to check my clock today. My clock did not adjust for the recent time change. When I attempted to manually adjust the time, the clock went back to 0:00... When I turned the Navi off and restarted it, the time reappeared though off by 1 hour. My firmware version is 1.09. What a pain this has been...
Then there are those of us that have the 2.xx software versions that are still waiting for them to work. I have two of them.
My software versions (2 cars) are both 2.xx, and my clock is still not working. I assume your software is a 1.xx version and that is why yours started to work again, even though the clock was not reading the correct time. If that is so, the buttons for adjusting the time should now be working. I used to adjust mine occasionally - but not now while it is not working.
Software version 1.xx.xx were fixed back in September with some over the air update. For those of us with software version 2.xx.xx, we are still awaiting our fix. UGH..
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