Reviews keep getting deleted?

Asked by Dec 28, 2017 at 08:30 AM

Question type: General

Why do my reviews on Xpress Motors in VA
continue to get removed?
I stated this but it keeps getting pulled from
“BEWARE! Terrible group and the most
unresponsive "dealership" I've ever come across.
Initially, they did respond and we agreed on a price.
However, when I sent an inspector to look over the
vehicle prior to sending payment, they totally
ignored him. The inspector said they are a joke.
When I called to ask why they wouldn't coperate
with the inspector, they blamed the inspector. I
attempted a second time with a new inspector and
Xpress/Raza refused to return my calls and texts in
order to schedule. It's a "Mickey Mouse" operation.
Their reviews are horrible, but they had a car I was
really interested in purchasing so gave them a
chance and continued to gibe them chances.
Clearly, they are only trying to make a quick buck
but if you are a wise consumer, they don't want to
work with you. Speaks volumes regarding their
customer service, but worst...might speak volumes
regarding the quality of their vehicles hence the fear
to have an independent 3rd party inspection. Said
their "mechanic when thru it all". What a joke.”

4 Answers


I suggest simply moving on to another dealer/vehicle. Unfortunately things like that happen and it is what it is. CarGurus would not have removed your review. However, it is likely the dealer did so to avoid the negative press.

2 of 2 people found this helpful.

The dealer can't remove the reviews, sounds really strange, go to the bottom of the page and click on CONTACT US and send them a message to see what they say...

3 of 3 people found this helpful.

CarGurus is probably removing the reviews for rules violations. Reading the "Terms of Use" might shed some light on this, there is a link at the bottom of the page. Just move on.....

2 of 2 people found this helpful.

Profanity or other offensive language will get a review removed. HTH. - Jim

1 of 1 people found this helpful.

Your Answer


General Experts

  • #1
    Tom Demyan
  • #2
  • #3
View All

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.