Laird Wheaton GM

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2590 Bowen Rd
Nanaimo, BC V9T 3L3

Sales: (888) 621-0289

Service: (855) 603-5211

Today 8:00am - 7:00pm
(Closed Now)
Show business hours
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I purchased the used 2011 Cadillac DTS. Leonard Siegler contacted me promptly and answered all my questions online and by phone as I was inquiring from he mainland. When I came to pick up the car I was greeted by Ross Barnard and Leonard and they made me feel welcome at the dealership. The car was conveniently right outside of the showroom (not tucked away in the very back lot) ready for me to pick up. It was thoroughly detailed, a full tank of gas, still had the spare key and original owner's manual. Leonard installed the new license plate on for me and gave me a quick walk around and inspection of the car. He said that I can let him know if there were any concerns or questions that might in the future. I am happy with the car and I the genuine courtesy of the staff. Thank you to Leonard and Ross.
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Car was on the site for 109 days. Good buy except surprisingly the day I called it had just sold that morning. They could help me find another at full price though.
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excellent experience, recommended A+++
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I am still trying to close the books on my purchase from this dealership. Technically the jury is still out until the end of this coming week. Still waiting for the spare set of keys along with some other minor issues to be resolved.
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Appeared to be bait and switch. Dealer said they will wholesale the vehicle but to date haven't removed the advertisement .
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Courteous and straightforward. Was unable to agree on a price but I might be a bit cheap.
1 of 1 people found this review helpful.
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The people who worked at this dealership were kind and courteous, my daughter was running in circles and allowed to hop in their Chevy Chevelle and "drive" it so we could get pictures for her grandpa. They were not pushy on the warranty we didn't want and made the transaction speedy. The two things I was not overly happy about was not being told of the damage the previous owners dog had done to the side of the doors, center console and other areas and being told I wouldn't be able to find anything wrong with the car, it was perfect. I was really disappointed in seeing these scratches throughout the car and having them downplayed when pointed out, while eventually I may not notice them all the time I wasn't shown them in the video of the car nor had them disclosed when negotiating on price. The second would be the poor cleaning job on the car. The cup holders had coffee marks in them, the whole car needed a wipe down and there was dirt smeared on the side of the fold down seat. I spent 2 hours cleaning my brand new car and didn't get to vacuum it or wash the outside yet. All around, they could have made a bit more of an effort in the cars presentation and been more honest about its condition.
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Lenoard at the dealership was quick to respond to my enquiry, unfortunately the vehicle sold.
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On the ball,got back to me promptly with the info I wanted,was only pressured for a test drive.
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One of there salesman there (chad) worked haRd to try and find me the vehicle I wanted. Unfortunately I ended up buying from somewhere else but I'd give this guy my business for my next vehicle.
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Contacted me right away. Very helpful - great experience! Quick and easy - Bought the truck!!
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So far so good but I wish I buy this car
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Very good
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Response from Laird Wheaton GM:

Thank you Gavin we appreciate the input.

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