Audi Edmonton North

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18855 Stony Plain Road Northwest
Edmonton, AB T5S 0C1

Sales: (587) 772-2834

Today 8:30 AM - 8:00 PM
(Open Now)
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16-Mar-2016
Agent didn't know much about the vehicle that I test drove...it was a Lexus at an Audi dealership. They claim to present their vehicles in the best condition and yet the vehicle had damage to many areas and they, of course, said they would repair to the best of their abilities. I did work out finances with the agent and the finance person then asked to take 24 hrs to think about it. I decided to take the weekend to try to get my other vehicle to the party interested in purchasing and to consult with friends in the know about repairing car damage. i e-mailed the agent to tell him that I was 100% in and would come by on the Monday after work to sign and close the deal...do another test drive and ask final questions. I was informed that it was company policy that would not commit to anything and I agreed with that. Of course, they sold the vehicle on the Sunday and I received notice that it was sold. I felt betrayed as you would think that a high end dealership that cherishes business and promises to deliver service, would contact the first interested party and let them know that there is another offer on the table and would I care to match it...Well that didn't happen. This was my first experience at a car dealership and it left a bad taste in my mouth. Never again will I go back to this dealership. I feel sorry for the agent who was new and who was forced to adopt this unsavory approach to business.
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