how do you get a ford dealer to fix what they broke in your car.. is here a bureau of auto repair or do i go to the better business bureau?? thank you

Asked by Feb 07, 2017 at 06:49 PM about the 2009 Ford Flex Limited AWD

Question type: Maintenance & Repair

took my car back for fixed when dealer did oil change,( tire rotation which i
didn't ask for)they claim it was not their fault but was willing to charge me
over 350.00 to fix the problem, since then the oil change  light on, and low
pressure tire....on also....  i had taken it to a name brand dealer earlier to
get something else fixed, they informed me that whomever did the oil
change broke something which was why my car was leaking oil, i had NO
oil in car and they put 3 quarts in, meanwhile a saleman tried to get me to
buy a car, why you will not acknowledge what you did to my car, so why
would i buy a new or use car from you.... after asking for my car after 15
minutes i go to look for it, i had to get my car,, they would not bring it to the
front where they suppose to... got in the car and my armrest is now broke,  
drove up to the saleman and informed him and got back in my car cause i
was angry , very pissed and peeved enough to do damage, call the store
on way home, was told to bring car in,, but i was also told earlier not to
drive the car,, what kind of nonsense is this.. so tomorrow when i return i
will be picketing this dealer.. a woman alone is prey?????? so sorry i went
to this dealer. what happen to honest  stores.. from his experience i will
need to see my car worked on, later for shop insurance.. 3 hours later all 3
quarts in a puddle in the driveway   not good. now i can't drive it at all, all
because i went to  upper marlboro ford

3 Answers

82,835

Talk to the manager or the owner of the dealership. Be firm and polite but don't take no for an answer.

1 of 1 people found this helpful.

i did talk to a manager, he claim perhaps yet they check the car that since i am from washington state(been on east coast for 2 years with this car) the weather cause the issue of the oil sensor to break down, if so why didn't they discover that when they change my oil.. but when i left state of Ga, i was at a ford dealer to road ready my car, and they said it was go to go.. do i need to or have cause to go to an attorney. i have puddles in driveway so bad that i park it on the street and the ground is black with oil. whatever they did it now leaks much faster, now i can't drive it at all

82,835

An oil change is just an oil change, not a vehicle inspection. If they broke the arm rest then that is on them.

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