Mercedes-Benz Markham

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8350 Kennedy Rd
Markham, ON L3R 0W4

Sales: (877) 366-8888

Service: (866) 607-8684

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Provided details of car in a timely manner via email. Pricing at dealerships tend to be higher but so is service, reliability, reassurance and warranties . Would consider visiting again . Thanks
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MB Toronto Group sales development team confirmed an appointment for the Markham location. Arrived at concierge as requested and concierge could not find the appointment sent to me by MB Toronto Group. No sales rep available at time of appointment. After 10 minutes introduced to sales rep who was busy with a test drive. He could not locate the car in their system. After showing the confirmation email with model, they could still not locate the car. Rep had to go to the sales manager desk to learn the car was sold two hours earlier. Dealership was overwhelmed with buyers and unable to manage the customer flow on day of visit. Rep had to go close a sale with the test drive customer. After an hour of walking the floor told concierge we were leaving. Surprised at this experience given a previous MB Toronto Group dealership was well organized and thorough in their work with us.
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