Car Nation Canada Direct Burlington

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4315 N Service Rd
Burlington, ON L7L 4X7

Sales: (905) 332-1741

Service: (905) 332-1741

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All reviewers have been verified to have contacted this dealer – Learn More
13-Dec-2017
askderrick
First contact was within hours of requesting info on 28-Nov-2017! I called Gian and he asked if I can come in that evening, they are open until 8pm. Sat there with Andy while he described the van and gathered financial information from me. He left and came back with Lisa who proceeded to tell me that they specialise in financing for people with poor credit, that the vehicle I had chosen may not suit my payment abilities. I had mentioned if there was a van (looking for a minivan for the growing family) that can be obtained that would be within my payment ability? Andy mentioned he was leaving my financial information with Lisa and she would contact me. I left shaking Andy's hand with eager anticipation of some news. Now, a week later I happened to be browsing their inventory online when I received what seemed to be an automated email again from Gian asking me to contact him about a van I had been browsing. I did reply to him asking him what was the delay with Lisa. He assured me she was going to contact me that evening. I made him aware CarGurus had sent an email looking for a review. Fast forward another week and nothing from Lisa. At this point, I felt CarGurus needed to know that the people seemed nice to speak with but in the end, I can only surmise they were looking for the bigger sales. Should they contact me with a great deal, I may be inclined to edit my star rating.
Is this review helpful? Yes | No
12-Dec-2017
Courteous prompt reply.
Is this review helpful? Yes | No
11-Dec-2017
Sent email right away....no complaints.
Is this review helpful? Yes | No
27-Nov-2017
great to deal with
Is this review helpful? Yes | No
15-Nov-2017
Borlardae
good customer service
Is this review helpful? Yes | No
11-Nov-2017
Nice people
Is this review helpful? Yes | No
3-Nov-2017
Dom8tr
Sent an email on Friday afternoon regarding if the vehicle was still available. Saturday didn't receive email back, so l called in the late afternoon to find out the status of vehicle and sales guy told me that it was out of system, and sold that day. Sunday the same sales person l spoke Saturday afternoon sends me an email at noon it was available,and to setup a time to view it, but that was false due to vehicle been Sold, why send false info to customer, instead of being honest and say it's sold, but maybe able to find another!
Is this review helpful? Yes | No
10-Oct-2017
Very poor. I took time off work to attend a VIP viewing of the vehicle, rand them as I was leaving home to say I'd be early, only to be told they'd just sold it, not impressed.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
6-Oct-2017
daveysimpson
Did respond quickly but we bought from someone else so we didn't visit the dealership.
Is this review helpful? Yes | No
27-Sep-2017
Great sales rep (Michael C) very helpful God prices Highly recommend Large selection of vehicles
1 of 1 people found this review helpful.
Is this helpful? Yes | No
17-Aug-2017
GuruDDW9X
Quick feedback and showed that they were anxious and willing to to be of service. Good experience while shopping.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
3-Aug-2017
GuruXQ46
good responce
1 of 1 people found this review helpful.
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30-Jul-2017
the dealer email me immediately
1 of 1 people found this review helpful.
Is this helpful? Yes | No
5-Jul-2017
Somewhat helpful but overall experience very good
3 of 3 people found this review helpful.
Is this helpful? Yes | No
24-Feb-2017
Experience was great so far, felt comfortable and no pressure to buy, answered all my question and requests. Still did not have the car delivered yet, we hope to have it delivered Feb.25/2017. Hope that every thing will end great and keep great relation with the dealer.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
16-Feb-2017
great
1 of 1 people found this review helpful.
Is this helpful? Yes | No
10-Jan-2017
dealer responded in a timely fashion.
Is this review helpful? Yes | No
6-Jan-2017
Great communication gave me alot of info
1 of 1 people found this review helpful.
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3-Dec-2016
They answered my question right away. Very professional. I have stopped this search because it seems like every G37x has its check engine light on and I won't have that headache again.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
30-Nov-2016
They were excellent....im buying this car! I could not get the price down...but I got a fair trade in..and new winter tires on rims. Thank you Michael!
Is this review helpful? Yes | No
22-Nov-2016
Poor. Car was not ready for pick up had a dead battery and the heat shield was rattling after I gave them 5 days to have the car serviced longer than they required.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
19-Nov-2016
I had an excellent experience with Car Nation Direct, right from the beginning of the process when I was just sending emails to get more information, Mike was quick to respond and very nice. When I went to go view the car he was very honest and made sure that I got an opportunity to see other options before I made any final decisions. Figuring out the financing process was just as great of an experience, Sandra was so awesome! She made us feel comfortable and did everything possible to answer all questions and didn't pressure me into anything that was additional. Overall great experience, so happy with my car! Totally recommend.
1 of 2 people found this review helpful.
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16-Nov-2016
The slaked person Mike was very nice not pushing and and always answer the text message and the other staffs were also good to work with I bought my Nissan 2013 and last Saturday and it was a good experience Thanks
Is this review helpful? Yes | No
6-Nov-2016
nice experience no pressure
Is this review helpful? Yes | No
25-Oct-2016
Did not want to talk about the price at all just hung up.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Car Nation Canada Direct Burlington:

Hi Jagat,

We are sorry to read this review and hear about your experience. We commit ourselves to exceptional customer service and it does not seem that this has translated into your experience. Our staff at Car Nation Canada Head Office kindly request you please send us an email with the details of your issue so that we may find an opportunity to improve your overall experience at our Car Nation Canada Direct dealership location. The BDC Customer Service Department can be reached via email at customerservice@carnationcanada.com.

We look forward to hearing from you soon.

Regards,
 More ...
10-Oct-2016
Mike did a great job. Straight forward and honest. Followed up as promised!
Is this review helpful? Yes | No
1-Oct-2016
Got back to me very quickly, answered my questions. Overall a great experience even though we could not come to an agreement to buy.
Is this review helpful? Yes | No
18-Sep-2016
John was amazing and found two more vans the next day!! Fast and friendly service!!
Is this review helpful? Yes | No
7-Sep-2016
I spoke with one of there sales rep and was told there prices fixed and they do not negotiate. I gave my business to the dealer who was willing to negotiate.
10 of 11 people found this review helpful.
Is this helpful? Yes | No
29-Aug-2016
People were very friendly and helpful. The lounge area was clean and comfortable.
Is this review helpful? Yes | No
1-Aug-2016
Responded quickly and frequently.
Is this review helpful? Yes | No
25-Jul-2016
Professional, courteous, no high pressure, very enjoyable experience, would deal with again.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
24-Jun-2016
Very responsive
3 of 3 people found this review helpful.
Is this helpful? Yes | No
16-Jun-2016
Good
Is this review helpful? Yes | No
7-Jun-2016
sales associate took the time to answer all my questions, even when I told him I was not going to purchase anything that day.
Is this review helpful? Yes | No
30-May-2016
libralady84
They were okay, didn't elaborate beyond saying they still had the vehicle, which was fine.
Is this review helpful? Yes | No
29-May-2016
PSGuay
Dealer responded with good information of vehicle.
Is this review helpful? Yes | No
20-May-2016
Very quick and detailed reply, Unfortunately i have been travelling so im apologizing for not following up with the dealer and leaving them in limbo.
Is this review helpful? Yes | No
18-Apr-2016
Prompt follow up done by the dealer.
Is this review helpful? Yes | No
9-Apr-2016
Very satisfied with the quick reply and service of both dealerships.
Is this review helpful? Yes | No
3-Apr-2016
neilmevans
Jim was very professional and the selection was great. Problem is their No Haggle policy......is it true or not?
1 of 1 people found this review helpful.
Is this helpful? Yes | No
24-Mar-2016
very up front and efficient sales rep. they are taking care of problem that came up during inspection.looking forward to picking up car.
Is this review helpful? Yes | No
27-Feb-2016
I was contacted did not have car i was looking for
1 of 1 people found this review helpful.
Is this helpful? Yes | No
24-Feb-2016
The vehicle that I arranged to go see had been sold. They were aware that I was coming from a great distance and didn't even bother to contact me to let me know. Very disappointing.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Read 1 old review
11-Dec-2015
Very cooperative a pleasure to deal with.
Is this review helpful? Yes | No

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