Something is turned on or you have a major battery draw, it should be under warranty so take it back to the selling dealer or any Honda dealer.
THANK yOU I wish the dealer felt the same way.
If your having problems with the dealer then contact the Honda Representative, the number should be listed in the owners manual. Don't let them brush you off, you can also use your local BBB and the DA. HTH
Thank You for the info.
Hope some of it helps.
Good luck. Just keep pressing them, it’s up to them too keep you happy.
I would love to know how this turns out. I have the same car. 376 miles on it, picking it yo for the 3rd time from the dealership that it was towed to. This time I told them once you get it started keep it for 3 days without touching it, if it starts in 3 days call me. Of course it started, but nothing is any different as far as what was on or off. So the default answer is operator error. What does not automatically power back on after a dead battery that may have been before, I cannot get an answer.
My battery went dead after two days onTuesday ...went to dealer , I am the 4 th one reporting the problem..dealer told me that engineers are working on the problem
I have the same problem with my crv 2019I have it 3 weeks and two times went completely dead. Dealer replaced battery the first time , the second time that said it's something with the software. They said software needs updating should have the problem fixed in two months. I want them to take the care back. I am not paying for something I can't drive unless I jump it.
My dealer would not give me a new battery unless I paid him $165 for one. I had 127 miles on it, they charged it up and said the battery was ok and the next morning it was dead, so I bought a jump starter, hope they get something going on it soon be cause a new $35K crv should start. This is my 3rd Honda crv and the LAST.
I am having the same problem. I've had 4 CRV's (2004, 2008, 2015 and now 2019) because I've loved them. Not this one! 3 times my battery has been dead after sitting in the garage where it's been warm. Bringing it in today to the deal. What the hell??
hope u have better luck with the dealer then I did, Had to buy a car battery jumper, Honda is not the Co. They used to be I wont buy no more Hondas
This is my problem too, bought it January 7 and in a few days it will be two months. Still not fixed. It has been dead 8 times to date. It goes dead in 3 days or less in the garage, nothing is left turned on. It has been to the dealer for several days a couple times, and sent back cause "nothing was found wrong with it". Finally they got the battery to go dead for them and put in a larger battery. That worked well for a few days and now it also goes dead. So we have to drive it every day to put some charge back in. I also bought a Jumpit pack which is helpful. But why should I have to do all this? Mine is a 2019 Honda CRV - EX. Honda I am asking politely "Will you fix my car very soon or replace it without charging me $3000" as I was told it would take to get into another car? I already paid cash for this one so better treatment to this guest would be a big plus.
Showing this thread to the dealership today. If this were a blender I'd have exchanged or returned it by now. Why do I have to keep a crap car?
I have been have the issues as well. I live in north mn and i let mine sit over the weekend and i cant get it to hold charge. GuruC8L5D what part of the us do you live in. I havent heard anything about a software update.
I love in Ohio. Weather has ranged from below 0 with wind chill to 60. Goes dead in all of it. I am getting an attorney, I will not keep this car. I am disabled and drive with hand controls and I need a dependable vehicle. My dealership said they have not heard of any updates in the works to anything that could fix this. I asked about a bigger battery and they said it is not recommended and would void my warranty but I see it was tried by someone and didn't work anyways.
Maybe they just got some bad battery's, I hope they find the problem soon.
I’m having the same issue with my battery drainage!!! I’m so upset! It will be 30 days tomorrow since I’ve had the car! I’m not sure if I should return it or what???
Everyone having this battery drainage problem please call Honda and report it at 1-809-999-1008 x155. This is to Consumer Services, I believe. They took all of the dates the story etc. They gave me a case number and the report will go to Case Management. I was told they would call me in 1-2 days. I was on the phone with them for about an hour. I have no idea what they will do for me, if anything, but they need to know how widespread this problem is. Don't count on the dealership to report it. My car has been towed 5 times all through Honda Roadside assistance but only 2 of the 5 dates had a service report filed from the dealership. Write down the dates your car was dead and what the outcome was. Like was it towed to dealership, what did they say, was it jumped and you drove it. All of it. Write it out on paper or keep a running document on your computer or on your phone calendar. You will need all of this in case you decide to pursue something through the lemon law in your state. I refuse to be stuck with this car! It's been a very very productive morning.
my 2019 honda crv has same problem ,
What I wanna know is, will this issue be fixed? I love my car! But I hate dealing when th these issues! Plus i don’t drive my car everyday! Smh
Honda’s number is 1-800-999-1009
I just spoke to Honda customer service, please call them and address your issue! It looks like this is going to become a recall! Do it ASAP! We all need our cars fixed!
I also called HONDA CUSTOMER SERVICE AND ASK THEM TO FIND OUT WHY THE BATTERY WOULD DIE AFTER SITTIG IN MY GARAGE FOE 2 DAYS AND SHE SAID THEY WERE AWARE OF THE DEAD BATTERY PROBLEM, BUT HAD NO ANSWER FOR IT. SHE SAID TO TALK TO THE DEALER AND I TOLD HER I did 3 times and they had no answer for it, I got a case Number. Big Deal.
My husband has been looking on Honda user forums. He found one today where one person's dealership found what was causing his. Once you have driven the car and shut it off there was something to do with emissions that wasn't shutting off and draining his battery. They haven't figured out how to fix it but he has a temporary work around. When he parks and shuts his car off he has to then start it and then it off again to stop it. I don't know if it is a fix for everyone with the problem but I'm going to try it if mine isn't fixed when I get it back. Another suggestion was a trickle charger.
I was told that there is an issue with the fuel evaporation pump and if the gas level is < 80%, the fuel pump will come on and drain the battery. The tech at the dealership said to keep the gas full and that should help. He also said that Honda knows about this and is working on a fix via a software update. I bought a portable battery pack just in case i need to jump it before they come out with a fix. Ridiculous, but no good options at this point.
Thanks for the info, hope they get a fix soon, getting tired of jumping a new $25K 2019 HONDA.
Gurucbqyz I couldn’t agree with you more! It’s ridiculous and embarrassing!
Same thing happened to me about 2 weeks after I bought mine. Jumped it and made an appointment with the dealership because odd things were happening after that such as heat not working well, etc. They determined the battery was low and also told me the same thing someone else here said - it's a problem with one of the systems running a scan. A software fix should be out in a month - in the meantime, after turning the car off turn it on again immediately and then back off. That should prevent the scan from running. That was 4 days ago and so far it has started.....but I'm in agreement that we shouldn't be having to do this for a brand new Honda product.
I just bought a 2019 Honda CRV and guess what. The car wouldn't start after 2 days of not driving it. I wondering: if these cars were sitting in the car lot, the salesmen would have had similar issues. They must have been charging them up on a scheduled routine and then selling them to an unsuspecting customer (sucker)!. Wouldn't this be fraud! I'm waiting on my salesman to call me back, but I only got excuses yesterday afternoon.
I too have the 2019 Honda CRV problem. My car is now at the dealership waiting for a fix. I do have a loaner but feel with a new $30,000 car I should not have to pay for the monthly payments. So worried it will get fixed and will happen again and again. Right now I have a loaner that I will not return until they at least try to fix the car. I was told to always keep more than 3/4 of a tank of gas. I live in a rural area where roadside assistance took about 2 1/2 hours.
My 2019 was purchased mid December, and had problems right off which I thought were due to me and new car. Wonky stuff with computer, bells would go off and now messages on PC screen, and then late January it wouldn't start and needed a tow to the dealer. After 3 days of tests they said no problems with software and I needed a new battery ( on warranty). Last week the same things started happening again and on Monday my car wouldn't start. Road Side jumped it and I drove to dealer, tests were done, they tell me I don't drive long enough distances to charge the battery (??) and on recommendation I had trickle charger installed...but what about summer and AC? I can't have car plugged in all the time..it's not an electric car!
Call honda customer service they need to know and give u a case number, the dealer wont report it.
Call honda customer service they need to know and give u a case number, the dealer wont report it.
Oh my goodness! Report it to Honda customer service. I just picked mine up for the 4th time from the dealership. Went in on a tow truck all 4 times. They suggested a trickle charger, they recommended a specific one, so that's what I ordered. They are going to put it on for me. In the meantime I have my case # and hope they figure it out soon.
Thank god I have a great relationship with my dealer. I have a brand new Honda Ridgeline to drive until they fix my car. Yea it is an inconvenience but after reading all of the posts above, I was lucky. Just one jump start and back to the dealer. I only drive short distances and let the car sit some days. I did call Honda and have a case number. Hoping this gets resolved soon so I can get my car back.
I'm going to test the 2 day discharge this weekend. If it doesn't start on Monday, I'll be calling my lawyer and filing a state lemon law suit. Honda and the dealerships are knowing selling a defective product to unsuspecting customers. That my sir is against the law. They call fraud.
Many thanks to all for feedback/information and support. Just FYI if car is purchased in Canada (that's me ) you need to call Honda Canada at 1-888-946-6329 and get case file; they will also set up a tech file with the dealership to ensure all is recorded.
My new 2019 CRV is doing the same thing. First dealer tested battery but found that battery was good. Second time it was towed battery was replaced. Third tow 15 days conducted several tests and found nothing wrong. Fourth tow, results were it needs a software update but software update is not available yet. Let’s hope if they get enough calls they will do something.
We purchased our CRV on 2/21. On the morning of 3/3 it would not start due to a dead battery. I jump started it and let it run to charge the battery back up. On the morning of 3/4 it would not start again. Jumped it and drove to the dealership. They tested the battery and said it was OK. They stated this was a known design problem due to the evaporative emissions system trying to test the gas tank overnight. They said to keep the gas tank more than 3/4 filled and it would be OK. This means filling the tank every night. Filled the tank. On the morning of 3/5, no start again. We brought it to the dealership and got a loaner Civic to drive for the rest of the month. The evap test should not run with more than 3/4 tank of gas. The evap test should not run when the ambient temperature is below freezing. Overnight temperatures currently are in the single digits and teens. It should not be running this test. There is no current fix for this condition. We have about 600 miles on our new car that we cannot use. I have called Honda and started a case, we will see what happens next. If you have a car with this problem, call Honda, let them know about it and get a case number. Keep a log of all events involving your car and the people/companies you contact.
Same problem with my new 2019 CR-V -- battery has gone dead six times now and been back to the unhelpful dealership twice (towed via Honda Care the second time). First they claimed everything was OK and the second time they claimed it was the battery and replaced it. I started monitoring voltages on the new battery and they were never above 12.3 and several times dropped by 0.1 over several hours after the voltage was measured 12 hours after having been driven (to compensate for the typical drop that I am told often occurs after use). The dealership said this was all normal and kept telling me that essentially it was my fault that I needed to drive the car long distances just about daily.. Last night it was dead again after sitting in an airport parking lot for 8 days (this following a 65 mile drive mostly on the interstate). Called Honda care again but ended up getting help from a stranger. It will go back to the dealership (who seem clueless) later this week. In the meanwhile I wrote Honda customer service again/
also having the same problem...live in Canada.......in eight weeks had a dead battery twice.........back again next time with a bit more fury, will not just accept a recharge..........they are focusing on the battery, I say it is a circuit drain...ridiculous to say it is not driven enough, or plugged in enough, on a brand new vehicle......I will also phone Honda Canada.........
Well I ran my weekend test after 2 days of sitting in the garage, the battery is dead and won't start the car. Looking up lawyer s on the web now. Submitted information about this issue on their websites. I'm going to raise holy cane on Monday. Starting with the Michigan Attorney Generals office. Would like to see this issue turn into a class action law suit. Wish me luck
Same issue here. Within 5 weeks of purchase the battery died 2 times. Went to dealer and they changed the battery, but the same issue happened twice again even after battery change. They don’t know the reason yet and say battery is fine and obviously they act as if they never heard about this issue when infact people are complaining about this issue on several forums.
We purchased our CR-V on January 24 and it has been towed to the dealership 4 times. The battery has been replaced twice. Honda has admitted to our dealership that there is an issue and that they are working on it. But only after I called Honda and complained and got my case number. It doesn't make it any less infuriating but if WE don't tell Honda they will never know because the dealership DEFINITELY isn't going to. I was told that it was operator error when turning off the car, I looked at them and said, "Are you telling me i am pushing the damn button wrong!?" I finally called Honda, by the end of that day the service department had changed their story from operator error to Honda is aware of it and is working on it. The last time they had the car they kept it for 4 days and said they couldn't duplicate the problem, i told them exactly how to duplicate it but they still couldn't. I told them it was operator error and that they aren't doing what i say. They suggested that i get a Foval 2 amp battery charger it is like a trickle charger but not as damaging, or so they said. I went there on Saturday so that they could show me how to use it and during a conversation learned that the battery doesn't charge when you just let it run in the driveway because the alternator doesn't do it's thing unless the car is driven. Service advisor's suggestion was the charger or to DRIVE it at least 20 minutes every other day until they figure out how to fix it. So I have decided to give it a few weeks and if no repair I'm calling an attorney. I have a disability and drive with hand controls, I cannot have an unreliable vehicle, especially since it is brand freaking new. Almost 500 miles on it.
I talked to Honda customer service today and they said they don’t have any information on such issue and when I pointed out that several people are complaining about this on online forums, the lady said if there are several case numbers assigned for this issue then they will assign a tier to it and then it can be looked into. So, if you are facing this issue and have not registeted a case with Honda yet, please do so and get the case number. Don’t depend on your dealership as they may or may not register it woth Honda and may try to brush the issue under the carpet by blaiming the operators.
December 2018 buyer here. We spend some time in NYC and so may leave the car untouched for 2-3 days at a time every now and then. This has happened to us twice in the past 3 weeks (February 22 and March 10). Dead battery. Starts when jumped. Yesterday, it took some time for the touch screen to reboot. I just posted on the Honda FB page, and also called and got a case number.
My dealer says Honda has a software fix this week. My car had to be towed into the dealership today and they tell me it should be addressed this week. Wait and see what happens. I will post the results when I know more. May want to show your dealership this post, maybe something good will happen here.
Where is your dealer?
The dealership is located in Jackson, Michigan. Not mentioning any names, but googling it will be obvious.....
I have a Honda CRV 2008. I have had this problem, for a long time. I don't think I will ever buy another honda for a long time. My 2008 CR-V's battery keeps draining. I have had some recall jobs done by the honda dealer. I feel the problem has got worse since.
Having same issue. New car and second time battery has died in 2 months. Following and will let you know what I learn when I hopefully pick up today.
Minot, ND here. Same issue. I now have a case #. Honda dealership is clueless and helpless. Nice folks though. I am hoping they will give me a loaner until this is all solved. Seems rather wrong to be paying monthly on a loan for a car that I cannot use.
Same issue with ours, too. This is the second time in as many months. After jumping the battery and bringing it to the dealer, my husband told them he didn't want it back until they found out why it is happening and after it has been fixed. Unfortunately, it is our only car (retired seniors), so they begrudgingly gave us a loaner.
I refuse to jump mine anymore, on second battery. I just keep calling roadside assistance, cost them $100 bucks to jump it or $150 to tow it...My buddy at the tow shop is getting rich off HONDA. Just keep calling RA, they will get the message when they pay $1k+ in jumps and tows.
Purchased a new Honda CVR in January, Having the same issue, They put a new battery in 2 days later battery is Dead, Dealership told me they were unaware of any issues, Glad to see we are not alone.
Talked with our case manager at Honda on Friday 3/15. She said a fix should be ready by the end of the month. They offered to pay our first month's car payment since we have not been able to use our car since purchasing it.
Thanks for the info, 'Vermont959'. Let's hope that fix comes to fruition. Did this information come from your local Honda dealer, or directly from Honda?
From our case manager at Honda
Thank you, Vermon959. I'll give them a call this week to follow up with our case number.
I wonder if anyone having the problem can measure the current drain at shut down with a DC current clamp meter like this: https://www.ebay.ca/itm/UNI-T-UT210E-Digital-Clamp-Meter-Multimeter-Handheld-RMS-AC-DC-Mini-Resistanc/252445358891?
Same issue as above. 2019 CR-V towed to dealer today after 3rd time dead. Got a case # from Honda Customer Service, and was told there is a software update in development, but no availability date at this time. They were unable to tell me exactly what the update was going to address - so I don't know if it is for the fuel evap pump issue or not.
I was provided with a software update on Friday by my local Honda dealer. Have been driving the car so not sure if it works. The note said parasitic battery drain after driving car 12+ miles, locking doors, and after 5.5 hours the drain started. Installed software update. Hopefully it works!
Great information, David. Please keep us informed as to the success with this update. In the meantime, I will be calling our dealer, for sure!
David - do you have any additional information to identify the software update? I think they call it a TSB and it would have a # like "19-005" or similar. Mine is at the dealer right now and I want to give them all the info possible so they don't head the wrong direction on this.
Ah found the answer of current drain: https://www.carcomplaints.com/Honda/CR-V/2019/electrical/dead_battery.shtml It is a 0.5A drain. The battery for this small car is 45AHr. Hence battery would be definitely dead in 90 hours. It may fail to start quite a bit earlier if battery is not fully charged or when it is cold.
Have same issue. Purchased 2019 crv-ex in January. Battery went dead February 8th. Called roadside assistance. They jumped it and it ran fine until this Monday. Same thing happened Monday, dead battery. Sitting at dealership now. Can't get an answer from them. Will call Honda and get case number also.
update: mine still at dealer in Indy, told them to keep it until the fix is done. They think it may be this week (3rd week of March) but will see on Friday. Confirmed it is due to fuel evap pump issue, and the workaround is after you drive and turn engine off, start it again, run for a few seconds and immediate turn off. I guess because of the short run duration it does not trigger the evap pump to run or something.
Thank you schuetzsc!
My 2019 Honda CR-V EX-L: Purchased 3-14-19 Picked up 3-15-19 with 10 miles on it Current mileage 4-21-19 is 83 miles Dead Battery 6 x’s Jumpstarts 5 x’s Tows 1 x Dealer Service Visits at Home & at Dealership 3 x’s in 34 days Have been told all of the above possible fixes and then some. To be fair, our Dealership has been very responsive to us. Loaners haven’t been a problem but have been older vehicles... (so I’m expected to make my first payment on a used Loaner car?). More importantly, they still can’t fix the problem! This is extremely frustrating and stressful for us. I missed a very important medical appointment because of this vehicle and even had to drive a strange Loaner car, at night, to an overnight out of town medical test. I‘m even afraid to do my normal grocery shopping for fear of having a carload of groceries, going to the car, finding another dead battery with several bags of cold/frozen food in hand! This can happen anywhere, anytime... I’m petite, just barely 5 feet tall, how do “I” jumpstart the battery? Carry a ladder with me? Plus, I would never jumpstart my own car any way, because they could say I put the cables on wrong and blew the computer out! Another possible owner error.... Point being, I shouldn’t have to jumpstart a brand new, expensive “Honda CRV-EX- L” that I have only had for 34 days and has a grand total of 83 miles on it ! Come on!!! I will be calling American Honda Customer Service and filing a complaint immediately after posting this. I no longer even want this car! It makes me stress every time I look at it! There have been many “great points” brought up here and Honda should really be trying much harder to remedy this ASAP!
Addendum: The last temporary solution I was told was the same as schuetzsc. After driving the car, turn it off then immediately turn it on and finally turn it off again. As someone else stated above, this is supposed to keep a “problematic test” from occurring that is causing the battery to die. Today, I cannot verify if this works or not. My car will be driven tomorrow and the directions followed afterwards. Plus, it will need to stay parked in the driveway for several days because that’s how long it usually takes for the battery to die. Then we will find out if it works at least one time! This is only a “temporary solution” at best!
I picked up my 2019 CRV-EX on Wednesday 3/20. It was in the garage since 2/18. Upgrade the software. Hope every things work! Please let me know anyone who had the software upgrade, the battery still dying!
Called Honda customer service last night. Was assigned a case number. They called me back today already. They told me indeed they do gave an issue and are expecting an engineering update by end of March. Case manager was more than willing to make sure I have here direct extension number. Told me to expect a letter or some sort of contact by middle of April. If not to call her. I hope Honda does find a solution fast. I hate to see their reputation go down.
Same problem. Four times to the dealer. Nickname is Le Citron. Filed paperwork with Honda America to invoke a buyback. It is back for a fifth visit for the software update. Will know Monday if it worked. Has anyone had the update? What did they do? Did it work?
How do you fill out the Paperwork for buy back, According to the dealership it is not the case with all Honda CR-V, Blamed temps but even with 60 degrees still happening, Dealership said a fix should be available by week's end
Just received my follow-up call from my Case Manager. Was told to do the stop- start-stop solution for now. A software update is being worked on and should be done by end of next week. Was told same thing as Cherokee_2450. Plus, not all 2019 CRV’s are affected and that driving habits also come into play!!! That is so wrong!
So this is what was said to me, from my service man at the dealer. Computer up date has arrived , waiting for the recall number so they can charge Honda , along with a discription of what happened and why the battery was draining. Friday March 22, 2019
@GuruC8CN6 - that is funny, I just talked to the service guy at the dealer I am working with, and they said the update is not available and Honda cannot tell them when it will be ready. I'm waiting for the case manager from customer service to call me back now. grrrrrrrr.
I just talked to the Honda Customer service person working on our case (5 PM EDT Friday 22 March). She told me that there is a software fix and that it should be available at my dealer late next week or early the week after. This is the same thing that I have seen a lot of others say of late. She suggested trying to set up an appointment mid to late next week as they should have the service bulletin by then. I am very hopeful that this will be taken care of quickly and with no further problems.
I have had the same problem twice with 2019 CRV in Denver. It wouldn't start after not driving it the day before, regardless of the temperature. But with dealership here, there was no acknowledgement that there is even any type of problem, and I just took it in March 19. The next day I called the 800 number to report it and got a transaction number but they did not tell me that this is a known problem. When someone called back on Thursday from Honda central they said the same thing as the dealership. They all say they're sorry and understand why I am angry but that everything tests normal and they cannot do anything about it. The customer service person did tell me to have it towed next time instead of having it jumped. At least your dealerships are honest enough to tell you there is a problem and it's being worked on. I learned more from this website thread than from Honda. Thanks for you feedback.
Put in park, stop engine, open door, close door, start engine, stop engine, leave. Tested by letting car sit for 7 days car starts ok
So we are all driving a BRICK,looks great setting in the garage though ! So my dealer called the Tech Support Line and they downloaded a software update a few days ago. My 2019 CRV now starts and runs and drives great ! However I have a winning lottery ticket ($4.00) setting in front of all the scrolling error reports,so that I can concentrate on my driving,also 5 or so error lights are on. The parasitic current draw also happened to my 2009 Aveo LT .GLB
@GuruLZMTL, do you know the number of the software update? It should have some letters (maybe 3) and numbers. Apparently, the dealers here in RI haven't a clue.
Same problem. After two dead battery events after not being driven for a few days (once at an airport, the other at a train station) car has been at dealership for 2 weeks. My dealership acknowledged problem and gave loaner, but no hope of fix yet. Starting to think about lemon law and attys...
Called American Honda yesterday for the second time for an update as my Dealership Service Manager informed me there would be a computer update available by today, A Honda case manager contacted me today confirming there is an issue that their engineering Department is working on, But a lot of red tape to go through, Could be 2 weeks or 4 month before upgrade available. Spoke to her regarding a buy back, Case Manager states let me understand what you are saying you want a buy back. I told if it is going to be 2 weeks I can work with that, But if it is going to be 4 month than yes I would like a buy back, The reason I purchased a Honda because it is considered one of the best vehicles in the industry. . We will cross our fingers.
My dealer said the soft ware has arrived and waiting for account number so they can charge Honda for the repair. Dealer is in Michigan....I have found the Honda people not accurate.
Oh no, this is exactly what I was afraid of hearing Cherokee_2450. Four months is out of the realm of possibility. There is no way we can have an unreliable vehicle for even one more week let alone 4 months! Honda needs to be forthright and inform us of the situation in writing. All we have is speculation to go on. My stress level is growing day by day. I have more than thought about the Lemon Law in PA and have contacted two attorneys so we can be prepared to move forward quickly . Everyone, please remember to ask for receipts from all concerned and keep a running timeline of incidents, calls, messages, etc.. So........ when is enough, enough? I say now... Purchased my CRV 2-14-19 it still only has 83 miles on it. I’m afraid to take it anywhere! And it sure is the most expensive lawn decoration we ever bought...
update 3/26/19. just returned from the dealer, they said they received and email about an available software update this morning, and applied it to my CR-V this afternoon. There is no TSB # yet - it is not generally available but is being given on a "priority basis". My paperwork only says "completed PCM update per Honda Techline". hopefully this is my last update.
Have the same problem i have a cvr 2019 touring was sick on the 4 th day my battery was dead. The damealeship r aware of this problem. But they have no solution except drive it daily not impress the sad part is thy were aware of this problem when they sold it to me.
Beware!!!! I got the software update Friday. It solved the battery dying problem. Yay! But then when I was on the highway going 60 mph it suddenly lost all power. Just towed it to the dealership. Please please be careful - I think the “fix” caused more glitches.
Also, if you suddenly lose acceleration due to computer glitches, pull over, shut off the engine, restart it, and you’ll have power back. The tow truck driver had seen this before.
I've been struggling with the same issue. 2019 CRV, jumped numerous times, towed twice and yesterday I completely lost ALL power WHILE driving. It just died. I pulled over and restarted when I should have had it towed to the deal but who has time for this? So irritated!
C'mon Honda! Now the update is worse, and more dangerous, than the original problem?! I guess I'm glad, now, that our dealer is lax in getting the info on an update. ♀️
Let all the owners get together, let the Honda dealerships buy back or refund our money. We all should filed for lemon law or hire attorney. I live in NY. I would like to know how many have the same problem. I just update the software on 3/20. I don’t want to have an accident while all power shut off.
I am in Michigan.....interested
See photo of ticket they gave me after repair with software codes.
“Honda has been investigating the situation and developing a remedy, which we hope to make available through authorized Honda dealers by mid-November 2018.” Honda normally gets the engine / management system right... Curious how long this will remain a TOP? selling vehicle in America
David, since your software update, have you had the same horrible experience as others?.......where the car now stops on the road, while driving? Thank you for the numbers, however, as it's something to ask my dealer about.
After my second dead battery and dealer saying battery, charging system and parasitic load all OK contacted Honda customer service Canada yesterday 3/27/2019 and was told that they have no records of this problem occurring with these vehicles. I said you do now! Claim number please.
Has anyone, who has met the criteria in your state, filed for the Lemon Law yet? In PA you need 3 receipts for visits/repairs? from the service Department for the same issue or 30 days at the dealership. What are others requirements for Lemon Law? How about contacting your state Attorney General? Has anyone done that? I need one more receipt for a Lemon Law filing and am in the process of filling out the PA State Attorney General’s online consumer Complaint form. I don’t think we should have to do either of these though. Honda should recall these vehicles and refund our money. What Honda is doing is totally unacceptable! Having an unreliable, possibly dangerous car now, when my husband and I both have serious medical issues, is definitely hazardous to our health... in more ways than one!!!
You hit the nail on the head, I called honda service with my case number that they gave me many weeks ago and she would not help, the dealers are not reporting the problem so they can keep on selling crv s. I told her a few things that I wont repeat and hung up. I bought my last Honda.
@Auto_Centric Is that quote, in your post, regarding the exact same problem we are discussing in this thread? If so, where did it come from and will I be able to access it?
To phansee7——-have you had the update? My dealer said that he is waiting for the paper work from Honda.....he has the update! But I am waiting to see with other people at the dealer how the car is after the up date
phansee7 - you provided me via email the thread to this discussion and I truly appreciate you and Car Gurus - while distressed at reading about so many having the same issue as me, I am at least comforted by knowing we are many and may be forcing Honda to do something about this horrible glitch. I got my case # today. I too am stressed beyond measure, and wish I had my old 2002 crv with 180,000 miles on it back....it NEVER broke down on me once in the 17 years I had that car.
@GuruC8CN6 I have not gotten the update yet. I’ve heard nothing from my dealer about it at all and I thought they were better than that. Guess I’m wrong. I’m waiting, like you are, to see how people fare after the update. The problem is, I feel guilty about that! Two people, we know of from here, have already reported serious consequences and were lucky they were able to get off the highway safely. Thank goodness. Waiting for an answer from Auto_Centric. If Honda knew of this last November and still let the vehicles be sold that is a major problem as far as I’m concerned!
@GuruL59KP You are very welcome. I’m just trying to gather as many people together, as I can, who are in the same situation. I’ve read a little about Class Action Lawsuits. They like to have about 40 complaints but sometimes a judge will grant the go ahead with only 20 depending on the problem/situation. I wonder how many more buyers are affected who can’t or don’t even think to check online about this...
There's no reason to believe that every buyer is not affected; however, it will depend on your driving habits. I live in a city and drive mostly on weekends (about 200 miles as I commute to and from a weekend house), so the car sits for several days, which is enough for the parasitic drain to kill the battery. If one drives every day, the car probably does not sit long enough for the battery to drain... and it does seem to make a difference how much gas there is in the tank...
Rjvonline, we have noticed that when we take a quick trip, then get out of car, the lock 'beep' beeps three quick times telling us that something is still on. Since everything was off (the first time we heard this) we ignored it and the following morning was when it would not start. After three times, we have decided that when we get the three quick beeps now, we do what another person on this post suggested.....Restart the car and shut it off again. Sometimes it does the trick and sometimes it takes twice, but since we have been doing this, we haven't had another problem.......yet. It is annoying, however, that I have to get out to see if we hear these beeps, and by the third time doing this I get very PISSED! This should not be happening with a brand new car!
Phansee7- I sent Honda America a request under Virginia Lemon laws to repair it in 15 days or buy it back. My request was specific to the battery issue. Honda America contacted me within 7 days and scheduled the software update. A few days after the software update I lost acceleration power on the highway (I’m one of the two above reporting that). Honda America says they are investigating whether this is related to the fix or a new problem before they can proceed with the buyback.
I've also received update. After reading the problem other people had after update, I am afraid to take m car on highway for fear of losing power while driving 70 mph.
Let me know what happens
I just got the software on Monday. No problems so far, but will test the highway hi speed driving this weekend. I contacted the MI AG, both US senators and my representative. I just got lip service from them, what a bunch of worthless no goods. I thought they would all be on board with a big investigation and all. If you're up for a class action law suit, I'm all in
FYI. In MI, your car has to be out of service for 30 days and doesn't have to be consecutive days. Or 4 repairs. You have to hire a lemon law lawyer who will want a retainer. When you win the case and you will, the car goes back and you get your money back. Sometimes you'll get more than the car is worth. I was ready to do this, but Honda pulled a rabbit out of their hat with the software fix. If your car has been sitting at the dealership for greater than 30 days or getting close to it, I would rid myself of this problem. Call a lawyer, that is the only help you're going to get help. Don't be a victim here!
Honda Canada very definitely has record of these problems because I've phoned and set up claim last month. Yesterday my car wouldn't start, third time I needed to get dealer to fix it. the temperature was +3 so I should not have needed trickle charger but I did. I reiterated to management that I still think it is the computer, not the battery that is causing issues. They have kept my car to run diagnostics, and informed me that they will install update PCM. They still have car as they want to test it another day. Thank you for warning about the 70 mph issue. I did meet someone at gasbar who told me they have had car to dealer 7 times regarding issue about revving and 70mph issue and they are asking for buy-back. I told them they need to register claim with Honda, not dealer. People please register problems with Honda corporation, dealers are not doing it and they are not setting up the tech files unless Honda knows about issues.
Just picked up my moms 2017 CRV which has left her and my 90 year old father stranded 6 times. First the dealer blamed the battery and charged then $175 for a tender which they have to hook up all the time. Still kept happening so then they blamed the after market remote starter they put on the car when we bought it. They said they reprogrammed it as it was malfunctioning. The car still stranded them so now they blamed my mom leaving the radio on for 15 minutes while my dad sits in the car. Really? If a car battery is going to go dead that fast then something is truly wrong and the vehicle should not be on the road. This is disgusting. We are not getting anywhere. These dealerships are eating the candy Honda is giving them. I even told the dealer I have left my interiors on all night in my Pilot and he called me a liar. Just did it again and after 12 hours my Pilot started just fine. These CR Vs are outrageous. They should all be recalled. Everyone who sees a new car stranded with old people in it are outraged and keep calling it a lemon. We have a case report from Honda. I do not expect much from it.
American Honda contacted me today, I formed me the the update was at the dealership, I told her I was concerned that I have read where customers have had there vehicle updated only to it then die whole driving it, I explained I don't what to be on the highway and have the vehicle die and get into an Accident, Stated she had no record of this but if it happens they would address it, So I asked her so your saying if my car stalls due to an upgrade that You installed and My wife or O get in an Accident and get killed or injured you will address it, Yes sir. Asked if it could be exchanged for another CR-V, No sir we do not do that. I will never purchase another Honda Product
I agree that those who qualify now should take advantage of the Lemon Law too. I would be on it immediately. I was told to get the most experienced LL attorney I can find and let them inform the manufacturer of my intent to file. That was suggested for good reasons. But I can’t file because I’m one repair visit short but have had many dead battery/jumpstart incidents. I suppose a home visit from the dealership wouldn’t count. Someone from the service department came out and tried to jumpstart the car at least 7 times in one afternoon. They couldn’t start it so took the Loaner back and that was it. They said nothing nor left a note. Then I had to have it towed to the dealership two days later because they just left it dead in the driveway. Also, they have only had the car for 15 days total. So I guess we are out of luck either way. That is if the software update works! I had to make my first payment yesterday and it made me sick! We only have 83 miles on the CR-V (purchased 2-14-19) because of this problem. Also, in PA, first we have to go to a regional arbitrator who is listed in the back of the CRV manual. They also get a chance at getting the car repaired. That is PA’s 4th repair I guess. We only need 3 for the LL itself but have to go through arbitration first. This whole experience is a nightmare! I will never be able to trust this vehicle. And with this possible new problem of losing all power is very frightening. I sure wish we had leased it like all of our other reliable cars (that we ended up buying) ... but nope, not this time! So unlucky and totally unbelievable!
Yeah, I made my first payment while the car was at the dealer too. I'm feeling the same way about driving the car after I got the software fix. Who knows what's going to happen. I also submitted this story to CBS 60 minutes. Don't know where that will go, but we have to get this thing out in the open and have a lot more eyes seeing it. It's totally wrong and feeling really abused.
one thing you can do is, go to the google review of the dealership and write a review. That seemed to really get to them!
I think it is our duty to expose Honda in any way we can. Find sites and write reviews and experiences. Make it our goal to kill the sales of Honda CRVs.
I got the software update on the 22nd. I let the car sit for four days and car did start on thev5th day. Hope I continue to have good results. I am still a little concerned about highway driving. I will keep you posted. Everyone please make a lot of noise with Honda and dealer and hopefully we will all get results.
Thanks for the up date
Thanks for the update! I have mobility issues and drive with hand controls. I'm going to bug them about the update and if it dies on the road I'm getting rid of it.
UnHappyCRV my husband put our "story" out on Facebook. He's really vocal when we are in social situations. My family has suggested speaking with our local newspaper to see where that leads.
I am in Canada and purchased my 2019 CRV Touring Jan 5 2019. I just returned last night from a 10 day trip to find I had a dead battery at the airport. I had 2009KM on it. Today I found you guys (thank you!) and by the time I got to Windsor Honda, I explained my problem (including control panel fading out after the boost and hands-free phone speaker not working) and told them about what I learned in here and that it sounded like a software update issue. Service guy said He had not heard anything like that but they would diagnose it. Female in service said I normally won’t have a problem, because I usually drive it every day. That comment is Garbage! I travel a lot and need to rely on a car starting, always. 1hr 45mins later, they came to me in waiting room and said it needed a software update. That took 30 mins to complete. The update codes (US might be different) on my sheet say: “related to N85 software update” and “Update the PGM-FI software”. I hope that helps. Thank you all for the heads up. I will test highway speeds during daylight, when I don’t have to be anywhere on time. Manager at Windsor Honda said Honda Corporate would be sending out notices. There was nothing today in my pile of mail nor in my Honda App (which tracks my VIN). I just now opened the App again and it now says “RECALL - Evaporative Emission System So” (dated yesterday).
@FitnessGirl911 I looked on my US Honda account and there was no recall for the dead battery issue yet.. “I could be wrong” but I’m thinking maybe what you saw is a recall for a different problem. Some kind of leak or something. I hope you don’t have that problem too. But maybe Canada is further along with this battery problem. Thanks so much for letting us know about your software update and please keep us posted but more importantly, please drive carefully. We have that loss of power problem to watch out for now.
@GuruLD8BX Thanks so very much for the information posted way above. I don’t know how I missed that. I’m here a couple times a day checking. I’m so glad you weren’t hurt when that loss of power happened. It would have panicked me I’m afraid. Would you be able to share the website page that explains the buyback? I can’t seem to find it. Thanks again.
@phansee7, thank you. I’m believing the recall for “Evaporative Emission System” is related, due to the fact that in the description it says ‘campaign ID N85’ and that is the code on my work order. I believe someone above mentioned this same issue as a sensor coming on to monitor the evaporation level, when the fuel level was below 80%. I’m hoping this software update prevents the sensor from draining the battery and eliminates the need to keep your tank over 80% full. I’ve added a photo of my recall notification. It didn’t come through until I updated the Hondalink App.
Anyone driven their car after the software up date? How did it go?
I drove my car local and highway after the update. So far so good. I'm keeping my fingers crossed.
I drove my car over 70mph today (over 113km/hr) to test out the software update. The battery didn’t completely die but my entire control panel faded completely out within 1 1/2mins and then came back on. The Windsor Honda manager is awesome and wants me to bring it back in on Monday. It may be too early to know what to do but I’ll update you if there is anything beneficial to share.
@FitnessGirl911 Thanks so much for taking the time to post the info and screenshot. That makes total sense to me now. At least something official has been posted in Canada. Hopefully, the US is next. I just know that they are having more than one problem with the Emissions System. One is with the gasoline & oil mixing which is causing a gasoline smell inside some Honda vehicles and also an ES part leak. Maybe one and the same. There are so many things going wrong it’s hard to keep up with it all. And what they are asking us to put up with, from a brand new car, is way out of line in my opinion. Right now, I wish I had never traded-in my very reliable, 12 year old RAV4 now.
Thank you for the update. Please keep us posted and be safe driving.
My car got the update on Friday and I picked it up yesterday. Only out of service 26 days. The service bulletin 19-039 and Part #7805-5PA-653 was listed on the Service Invoice. The dealership said only one other customer had reported this problem. I drove home and everything was okay. Not sure if I will get on the highway in the next week before vacation. I am not bringing this car to the airport because I am not sure if I can trust it. Very sad !!!! My dealership was excellent in handling this situation. I drove a new Honda Ridgeline with only 500 miles for about 3 weeks as a loaner. Miss that truck!!!
@phansee7 - the lemon laws are state laws. I’m following the guidance for the Commonwealth of Virginia listed here: https://www.dmv.virginia.gov/vehicles/lemonla w.html. In Virginia you have to write to the manufacturer and they have 15 days to fix it, replace it (no thank you!), or buy it back. The only thing I found online about the buyback process with Honda is here: https://www.ncdsusa.org/documents/Honda %20Program%20Brochure.pdf So far, I’ve submitted documents to a mediation address at Honda America but haven’t heard anything in a few days. I am giving them to Tuesday and then I’m filing a complaint with the Office of the Attorney General. I will post updates as I go through the process.
I have been in contact with the Michigan Attorney General's office and now they have got back to me. They sent the dealership my complaint. This seemed to heighten the software upgrade to be done on my 2019 CRV. I just received this correspondence on Saturday 3/30/2019. I think if you pressure Honda to fix your car, if will happen. There is no excuse for this type of waiting and covering up of what's been going on. I would strongly suggest contacting your states Attorney General's office. You can usually begin the process by accessing the AG website, they usually have some kind of area to submit your complaint. It would be interesting if others in Michigan would do this and see what comes of it. I'm sure it would get the AG's attention. The dealerships GM did respond with the typical smoke and mirrors and everything is okay and what not. But I countered his response and sent back a letter to the AG stating what I think is actually going on. Like I said in previous posts, you need to get as many eyes on this issue as possible.
Thanks UnHappyCRV. I will be completing my complaint to the PA Attorney General as well. Just have some scanning to complete. Photos of documents are also accepted in PA. It can all be done online. We can upload copies of supporting documents or those unable to can send them through the mail. I’m in total agreement that we need to get as many eyes on this as possible.
We had 2 computer updates done to our 2019 Honda CR-V and we picked it up Mar. 22nd. So far no more problems. Our car was at the dealer 3 times in 6 weeks because of battery draining.
@phansee7 Like others, after the software update, I tested driving at over 70mph and all the panel lights dimmed right out on me. I dropped it off at Honda today and they sent me home, providing me a rental car. They said they were really busy today but I don’t have any update yet if there is a fix. They said the battery seemed fine and are hesitant to test on the road at over 70, since that’s over 112km here and our limit is 100. I told them to unofficially do what they’ve got to do, because I often cross to the US (limit 75) and I need to be safe. No further info yet. If I could go back, I think I’d rather just have to restart my car often (until it’s completely resolved) rather than having an update where my car could die while driving.
Just purchased a Honda CRV EX in Texas last week Friday - March 29th. Researched a lot on the vehicle and came across this forum. I advised my salesman of this issue and he said he checked the VIN and no issues have been reported. We took the vehicle home over the weekend. Typically, we drive just about every day with work, kids etc, so I didnt think this would be an issue. Yesterday my wife got home from work about noon and took a nap, car stayed in the garage. When i got home from work, i wanted to sync my phone to the car. I went in to the garage, and i hear this electrical humming noise. It was coming from the car! I could hear it more distinct towards the trunk, underneath. Could this be the power draw issue? I got in the car, started it to sync my phone, then turned the car off. No more humming noise. Has anyone else noticed a humming noise? If this happens again, im taking the car back until they get it this fixed.
@phansee7, I got the update yesterday. I told the dealer service manager to take the car for a ride after the update. He drove the car over 20 miles at 65 and 75mph on the highway. He had no problems. But I am still hesitant to drive on the highway especially on my trip I'm taking. They would not give me a loaner car to drive. I just drove it today city driving and it was ok but we heard a beeping sound. Ive heard this before. Who knows what it is. I also had them check the oil bc I smell gasoline in the oil. They have no update for it . Well I'm just going to drive it and hope things go right and if the engine blows up it's on them. What a piece of crap. I'm still very scared of this car. Pray that I get safely to my destination!!!!!!
Much thanks to FitnessGirl911 and Meanmel64 for keeping us up to date on what is going on with your CR-Vs’ since you got your updates. We finally received a call from our dealership yesterday notifying us they have the update for our CRV. I guess we will have to get it because refusing may cause a problem if we need to pursue any action in the future. I will always worry about losing power while driving now though. And the gasoline smell inside the car is another problem in itself, I think, not sure if related or not. There are many others having that problem too. You can find posts about it by searching web too. Possibly even here, on CarGuru. I’ve done so much research I need to create an index! It will be a few days before We can get our update but will keep you posted as well. Thanks again!
@B1naryGh0st Thinking about what you said, it seems logical, that you might have caught the Emissions test running. It has to use the battery when it does. It happens after you turn the car off. What happens is that it doesn’t quit running and drains the battery completely down. The temp solution is to shut the car off, start it again and then shut it off again. So when you turned the car off again it’s like it might have been the second turning off and it stopped the test. That is just a guess. But it kind of makes sense to me. In my humble thoughts, there are really 3-4 parameters that need to occur simultaneously for the dead battery to happen. Therefore, it is inconsistent with and between people. Just deduced this from hearing all the different Service Department reasons for this issue. This is just my logical side talking. My artistic side, which doesn’t exist, has no idea how to come up with a creative way to get Honda to understand our frustrations right now! : )
I had the update on the 22nd and have driven it at least 6 times on the highway at 75mph, no problems. I am taking a long trip soon...Hope all goes well. I will keep you updated. Drive safe everyone.
Thanks for comment...update tomorrow, having the software update tomorrow and having them take my car for a test drive after! Here is hoping
GuruLXDC1 Thanks for the comments, but what was the 2 updates you got. I got 1. The one for the battery issue. I really think all the problems we are all having has to do with the computer. It runs the car and it has very dangerous glitches. Keep us updated as I will too, if I get enough guts to drive it on the highway.
GuruC8CN6. Keep us posted on your update!
Honda had my car for two days. They tested the battery and it was good. They also performed a Reset, test drove it and could not replicate the problem of the panel lights dimming. I just picked it up, test drove it myself and everything was good. Maybe the Reset, following the software update, was all that was needed. I feel good. The real test will be my 11hr road trip next month.
Also received update and had the service person drive it,,,all went well!
GuruC8CN6,. Glad to know everything went well. I'm still debating whether to take it out on the highway. I was just in an automobile accident 2 days before New Year's. It was bad. It was the other person's fault . Completely totalled my new Kia Sorento that I bought a year ago. I also got hurt. I thought maybe a Honda CR-V would be a good vehicle but I guess I was wrong. This is why I'm so afraid to drive it. I do t know if I could handle the car if it would loose power. I sure hope yours continues to go well. Thanks for updating us!!!!
We just got the update today and the dealer test drove on the highway to 70 mph and said it was fine. My husband wasn't trusting (due to past lies we've been told), so came home cia the highway, traveling up to 80mph without a problem. We're keeping our fingers crossed that all is well from here on. Good luck to all!
So, Windsor Honda, you’ve been busted. You did a road test? I’m playing with my navigation system for the first time and apparently (under Navigation>Apps>Where I’ve Been), that is NOT true. Only MY road test yesterday shows, and the driving I did before I dropped off my car. SMH. I will at least say Thank You for not taking my car to run your errands.
@FittnessGirl911,Thanks for letting us know. They are liers. The only way I know mine was test driven was the extra miles on it and the gas being used. They still wouldn't let me have a loaner to take on my trip. They said to me ( Have a nice trip). Can you believe it. They are heartless. As for the gas in my oil they just don't give a crap. No fix yet. Just a bunch of bull. Well if anything happens to us on this trip I've given permission to sue the hell out of them. Hope your trip goes ok FittnessGirl!
Since my computer software update on 3/26, no issues. Have driven at highway speeds for extended time, and also let it sit in the garage for 7 days, and it started fine. Issue seems resolved.
Is anybody else having the 3 short beeps when leaving the car? Even after having the software update, this is happening. We still have to get back in, restart and shut off, which, at that time, it locks properly.
It happens sporadically, I thought it happened if I kept my foot on break when turning off car....but today happened again
GuruC8CN6.....In hind sight, whenever we had the battery dying in the morning, it was after those beeps. We assumed something was still on in the car, checked everything and even changed the dome light from 'door' to 'off', just be sure....then, of course, after the beeps said, "the hell with it" and got out. After reading another post a out restarting every time before exiting, it was better. It is just disheartening that, after the update, it is still happening. My husband is at the dealer now to 'rip it up with them'.
I also had the software update on March 22. I took a 500mile road trip, no issues. Pushed car to max all went well. Everyone go to your dealer and insist on software update.
I too got the software update and all is well. Took the car on a Sunday drive about 200 miles and no problems. The new feeling is starting to come back and that damn old disappointing feeling is gradually leaving.
Battery died after driving 70 miles in day then driving 5 minutes, then sitting for 4 hours. When exiting vehicle beeped incessantly as it does when opening door before turning off ignition. Automatic lights were on. Inst. panel said cant find fob. Dead as a doornail. Jumped it. Autozone said alternator failing and engine did not sound happy but dont know if he realized direct injection. He said should be smoother. Anyway Honda performed recall 19-039, 1255F6 product update campaign w new software. Cleared dtc's, updated pgm-fi software and vsa sensor neutral position memorization. Battery passed w ED-18. This software update became available as of March 29, 2019. Some new fluttering in engine on way home but no loss of power. fingers crossed. This may have something to do with oil dillution fix they had to do on all new 2019 b4 rollout. This is why there was shortage of parts on that recall for all the cars prior to 2019. They were releasing to cold climate or certain states only so they can fix 2019s first according to my sales rep.
GuruC8CN6, I was reading on another site, about the series of beeps upon exiting the car, and found that, when getting the beeps, I can just reopen the door and close again. Hooray! That is so easy. I also read that there is a way to shut off the auto-lock, but I haven't ventured into that process yet.
I also had the beeps happen once or twice and I just open and close the door again. What is the other site you were on.
There are two..... carcomplaints.com And.....carproblemzoo.com For both, I just searched for "my 2019 crv battery keeps dying"
Thank you and I wish you luck with your car. Stay safe!
Found this on reddit, credit to that original poster.
I had a software update on Mar 22. So far all is good. Thank you for the information. I hope all 2019 CRV owners on this site bring that info to their dealers.
I am having the same problem with my 2019 CR-V after two days it won't start. I've taken it to the Dealer three times and they found nothing wrong. Now that weather is warmer it's not doing it, WHAT HAPPENS NEXT WINTER?
Ther is a recall on the soft ware have dealer do it
Finally got my update yesterday. Asked them if they had heard about cars losing power after update. Nope! I know they didn’t do a test drive because of the short time it took them (about 15-20 mins) and no extra mileage. I still don’t believe it’s completely fixed. I think there is more than one parameter involved with this problem. There are about 3 or 4 that I can logically think of. In my opinion, this is a major design flaw and I’m worried it will return. Next winter is on my mind already... Keeping fingers crossed for all of us!
@phansee7. I got my update on Mar 29. I have driven it on the highway at 70mph and so far no problem. Battery seems to be holding up for now though it is warm out now..I'm taking my 240 mile trip tommorow. I'm still worried about losing the power. I just can't get over that possible issue. My husband told me if I don't drive it I will never know if it is fixed. The trip will be hilly mountain road in PA. So everyone with this problem please say a prayer that we get there safe. I will keep you all posted on how it goes.
You’ve got those prayers coming from me Meanmel64! I live in NW PA so I know a few hilly mountain roads. Actually, the whole state has lots of hilly mountain roads! Just take your time and enjoy the sights. We are probably good for the meantime. I will start worrying again when the temps go really low and my car sits longer. Like I said above, it just seems like there is more to this than just that Emissions Test running. I still have my doubts that this fix will be long lasting... but I hope I am wrong though! Have a great trip and good luck!
I had my update on the 22nd of March. Went on a 500 mile trip , no problems. Stay safe.
had my update april 18 hope that fixed the problem
I also have a 2018 honda HRV. Same problem.I live in Canada.I bought the vehicle dec 2017. I have had it in numerous times and to different dealerships which some sent me away altogether saying I didn t drive it enough .I didn t have time to deal with it as I was fighting ovarian cancer.I had to take cabs call for rides .I can t even shut it off until I get home for fear it won t restart.Iam beyond frustrated. If anyone lives in Canada with the same issue.I need to hear from you email@example.com
@Sandy This is so sad to hear Sandy. I’m very sorry you were also dealing with this issue at such a difficult time in your life. And the fact that you still are is unreal! I believe there are one or two Canadians who have posted here. I think there may have been a recall/notification of sorts in Canada but maybe only for 2019 CR-Vs’. Not sure about the HRVs’ but it’s definitely worth bringing to your dealer’s attention! If you go back through and read all the posts you may pick up on it. I will check on some other Threads I’ve been on and that may have Canadians that posted also.
We got the update a couple of weeks ago and all is good. The car even sat in the driveway for 2 days and it started the next day! That never would have happened before the update.
@phansee7, Well, I took my trip. The car ran great even at 75mph. No problems so far. You said you were from NW Pa. I am also from NW Pa. New Castle, Pa. The gas in the oil is another problem but we will see how that goes. There was no smell of gasoline in the car itself. You are right about waiting till next winter to see how the battery will go. I just want to be able to drive it. Lol!! . I finally have 1000 miles on it. . I was stressed out but I did it in the pouring down rain..Thank you all for wishing me good luck.!
I posted 3 wks ago about my honda 2019, it was dead in the driveway after having it less than a week, they towed it out to the dealer, could find nothing wrong, said it started right up for them, I took out a case #, never heard back from anyone and the car has been fine ever since, it has now been on 2 trips and is having no issues. I am now wondering if they actually did an update that day and did not tell me so they wouldn't have to admit anything.
@Meanmel64. Am so glad to hear your trip went well, thank goodness. And we do indeed live fairly close to each other. I live in Meadville. I haven’t driven my car much since the update but when I did it was OK. I’m grateful for that but will still worry until getting through next winter.
Quick question--I just bought a new CRV that was manufactured in 4/2019. When I asked about the bulletin at the dealership, they told me that since the car was just shipped to them, it should've already gotten the update and there was no way for them to check for my particular car whether it was up to date. Is this true?
If you start having dead battery problems, then you probably will need a software update. Hopefully they have fixed all new cars being sold now.
@Jenny Li, you can look up your VIN and see if there are any outstanding recalls for your specific vehicle. US VINs Only: https://owners.honda.com/service-maintenance/recalls CDN VINs Only: https://www.honda.ca/recalls
I've had my CRV for 1 year (2018) and have had similar problems. Last fall I had to take it in 3 times for dead battery. Even got stranded once. They fixed a sensor and it was running fine for a few months, but this morning when I went outside to leave for work it was completely dead dead again. I'm just hoping the software update fixes it. I brought up the update when I dropped off the car today for service and just got blank stares. If this is a known issue, why does Honda not do the courtesy of informing their customers that they need to come in and have an update done? I was 2 hours late for work today and now am paying for a rental.
I can not believe the issues Honda has had with the CRV. My wife and I are getting ready to purchase one in a couple of months. Starting to re-think my selection and looking at the RAV4. But I really want the Honda! Is this finally a dead issue, so do the dead battery issued and car dying at highway speed still exist?
I would definitely rethink purchasing a CRV. I did get a software update and no longer have problems but I don't know if I will have a problem when the temperatures drop in the winter. If I had it to do again I would have purchased a different vehicle.
Retired1SG, we got our software update and things are just fine now, however the annoyance of the first couple of months was very trying. I suppose a software problem could occur with any new car of this computer age. If a Honda is what you want, I suggest getting it because you will always be second guessing your decision.
Retired1SG, I have been a Honda gal since 1976 and if I had this purchase to do over again, I'd be getting a Forester. I may yet if the car dies this winter.
Can someone pleaae provide the Honda’s update name and details about this issue so that I can talk to my dealer about this?
Tell them to look up service bulletin 19-039 dated March 29. There is a picture of it that was posted by someone. I don't know how to put a link here for you to see it. Just scroll down until you see a picture of it.
The first SS is from the post above showing the Honda Bulletin. The second is part of the receipt I received after getting mine done.
This is my receipt.
Thanks a lot!! This forum has been very useful because of all of you guys. Cheers!!
My CR-V is working fine after the battery update but I have another problem. I have gas in the oil. That is not good. I am starting to smell it in the car. The 17 and 18 we're supposed to have an update on that and 19 was supposed to be fixed before putting them out on the dealerships. I'm going to file another claim with Honda. This is dangerous to drive as I get more miles on it. Does anyone else have this problem?
Thanks everyone! I called the dealer where I bought my 2014 Pilot. They told me that the software update has taken care of the problem on the existing models and the new models coming in are fine as the issue has been corrected at the factory. I will not be buying till July so I am hoping I will be fine if I get one that is manufactured after June 1st.
Well, I spoke too soon about everything being fine, drove it yesterday, came home, went back out about 10 min. later, it didn't start, just grinded. Called roadside assistance, hubby went back out to give it a try, and it started. Cancelled tow. I left a message for the service mgr at the dealer, but of course this won't count towards the 3x lemon law since it wasn't documented. Exasperating. At least both non-starts have been in my driveway.
I was having the same problem my battery on my 2019 CR-V battery dead after two days of non-use of the vehicle. Took it back to the dealer 3 times with no fix. However, now that weather is better the problem has gone away. But winter is only six months away. Any suggestions.
Demand a software up grade!
@GuruC8CN6. I would definitely demand the upgrade but I still believe there is more than one variable to this problem. The fact that you aren’t having the problem since warmer weather is here just confirms my suspicions. They just happened to come out with this software upgrade just in time for spring weather! Don’t mean to sound negative but am just apprehensive about next winter too!
Well...I hadn’t had any problems since the Recall and then necessary Restart of the system. I’d left my car for longer than 3 days and it started. HOWEVER, yesterday I set out on a long road trip. About 2-3 hours in, the dash lights all dimmed again (like before the recall) but just the one time and nothing further happened. I’m now 6 hours from home and 1/2way to my destination and woke up to a NEW RECALL message on my phone. See attached re ‘Steering Wheel Harness Damage’. By the way, Thank You to the GasBuddy App for the pop-up alert for the recall. The Honda app didn’t pop-up (just shows you have a msg ~ if you happen to look at it). Be safe.
@Fitness Girl 911, you’re from Canada aren’t you? I don’t think any of us in the US have actually received Recalls for anything yet. I think you received one for the Emissions Test/Software Update and now this second one for steering wheel. We just got Service Bulletin calls from our dealers (if lucky) that we have been complaining too. Thanks so much for keeping us up to date on what is going on with your CRV in Canada. Yesterday, my dog and I were riding in the back seat of our car and there was an awful smell. It made me nauseous. Couldn’t wait to get home. When my husband opened the back door he smelled it then too. Didn’t when driving. He thought it smelled electrical but I’m not sure what it was. Didn’t smell like oil or gasoline but could be the leak thing anyway. Now a Recall on the steering wheel? Enough is enough...
@phansee7. I just received a recall notice by email from the NHTSA about the steering wheel thing. This car is scary to drive. I haven't had any issues with the battery since that software update but I have the gas in the oil and now this. What a waste of money. The recall hasn't been mailed out yet bc they don't have the parts to repair yet. I hope they hurry up. I only have 1400 miles on this car. Let me know if you get a recall!
Just took my 2019 Honda CR-V into the dealship service and was told that the software update for the battery problem was just completed on May 19th and that there is a recall on this car now. Hope this fix works and saves someone from more stress in there’s lives.
Update to my earlier post--I just bought a 2019 CR-V that was manufactured in 4/2019. My dealership wouldn't check to see if my car got the update for the battery problem, and I was really concerned that there may be issues. Well, I just spent 4 days without using my car and this morning it started up without any problems! I know it's N=1, but so far it seems like cars manufactured after March are doing ok
I am considering to buy new 2019 Honda CRV EXL but not sure because of above feedback. Should I look for cars manufactured after certain date ? Can you share your inputs - has the issue been resolved for you guys ? I have to make a choice between 2019 Honda CRV EX/EXL or 2019 Nissan Rogue SV/SL
@ankit mahajan If you must...it says the latest issue is with vehicles built Oct 3 to April 1. https://www.consumerreports.org/car-recalls- defects/honda-cr-v-recalled-for-airbags-that- may-unexpectedly-deploy/ @phansee7 I had asked Honda why I got the (2nd/steering wheel) recall when they were nowhere close to having parts to fix it, since that made for a stressful road trip. They said that once they are aware of the issue (they found out in January), they are legally obligated to notify everyone. That was a Canadian answer. I’m surprised that your notices haven’t gone out...since it’s a known issue. I smell law suit, if someone gets hurt, after having no notification. Since the power in my control panel was frequently going dim then super bright many times within 30 mins, towards the end of my 11hr trip AND the wipers went ON on their own, I handed in my car until it’s fixed. I refuse to eat an airbag just for fun. They’ve had me in a rental for 3 1/2 weeks with no ETA on parts. It’s frustrating but I’ve eased the pain by using the rental to pick up dirty stuff like mulch, flowers and take stuff to the dump ; )
ankit mahajan, definitely go with the Honda. We got the software update and haven't had a problem since. As a side note, we were told that our dealer performed the update on all 2019 CRV's on their lot before we got our update. Good luck with whatever you decide.
Just do not buy a CRV....it has been a nightmare...even trying to work with Honda Roadside Assistance. You can wait on the phone for 30+ minutes as I am doing right now. There are too many problems with these cars. Honda should get a law suit and I am going to join. Also the dealership (Johnson City Honda, Tenn.)we bought from did not know anything about the software update even though others on here as well as Duncan in Christiansburg, Va..seem to know about this. This has been a nightmare.
Ankit Mahajan, apparently, some people are still having issues and it may just depend on what state you're in and what dealer you're using. I hear Toyotas are good.
Thanks to this discussion, I knew to call Honda Corporate Customer Service and learned that there was, as of late March, a s/w fix for the dead battery (battery being drained) issue. Took car in to dealership today armed with info. They applied the fix and also applied another fix which is a new recall involving the steering wheel harness. They had one kit and I got it. They also installed a new battery. Fingers crossed. Gave the sales manager hell (and a partial printout of this discussion) for not knowing anything about the battery issue.
Thanks all for inputs! I am based in suburb of Chicago IL and in touch with Honda Lisle https://www.hondaoflisle.com/ for Hond CRV. I have shared this link with the Costco Sales person who showed us the car and did the deal (yet to be formalized). Let us see what he says. Nissan Rogue SL is 4000 cheaper than Honda CRV EXL and I don't see any negative review about the former even though Honda is supposed to be better and more reliable brand considering they are world leader.
@FitnessGirl911: I still haven’t received the Recall Notice for the Steering Wheel problem yet! My husband is going to have a “hissy fit” when I tell him about this new Recall! I’ve been putting it off... This whole car purchase has been a total nightmare for us.
Had my software updated on Monday for the battery drain. Did not fix the problem, if anything it made it worse. I have had to leave a battery tender on it since I bought the car in January of this year, (2019 CRV LX ). The battery went dead in the first week of owning the car. Phoned the dealer, where I bought the car from, and the service tech said put a battery tender on it, they all do it. Like everyone says very frustrating, I will never buy another Honda product. You buy a new car for security, thinking you will have no problems, instead worse than owning a used car. I am in Canada.
@GuruH4CH1 I don’t know why all the Honda garages wouldn’t be up to speed by now but there was a problem with the original recall fix, and the fix to THAT was for them to do a Reset on the system. Maybe your people didn’t do the reset? Hopefully it’s just something simple like that.
Yikes I was going to buy a Honda CRV Touring tomorrow and now I'm very worried. Have all these problems now been fixed?
I have not taken mine back to the dealership for the failed software update for the battery. In the meantime, I have to keep it on a battery tender when not driving it. It has been this way since I bought it new in January of this year. I am waiting for the recall for the steering column wiring, Honda tells me the parts might been in the end of August for that. I will then have them look at the battery drain problem again. I really don't expect anything to been done, another 2 and a half years from now I will sell the crv and will never buy another honda product again.
We took ours back for the software update (for battery drain) and it has been fine ever since.
Where do you live....someone does not know how to up load the software
I took mine in a about three weeks ago for the battery drain fix. They did the s/w fix and it's been fine since. Your dealer should have the update. We got lucky. They happened to have one "kit" for the steering wheel column issue and I knew about it thanks to a heads up from the rep I talked to at Honda Corp. That was taken care of the same day. We just got the recall info in the mail today.
We live in Rhode Island, but I must admit, we had to call and pressure them to get the software. Even then, they didn't call us immediately, but "updated all the cars currently on their lot", before hubby went down to raise a little hell. . Apparently, they aren't fond of people complaining to the sales mgr in the showroom, and they ushered him to the repairs mgr where he immediately did the update. Also note that we never got a recall notice for this problem! We did, however, receive a recall for the steering column harness just yesterday. As far as your location, I would definitely call Hinda assoc. direct to get a case number. At that time, you are given a representative who calls your dealer directly to get the ball rolling. Our rep even called me back with updates on her conversations with the dealer. Good luck
We purchased our 2019 CRV in March, and 3 months later, after returning from a week long trip, the vehicle sitting in garage did not start, battery was found complete dead. Dealer changed the battery, but based on the posts I am reading, they should have known about the issue and the fix by June, but they did not say anything. Now, it happened a second time after sitting 2 weeks in the garage. Dealer just mentioned about a software update when I told them I will return the vehicle if not fixed. Waiting for the fix. FrustratedwithCRV_FL
I have just went to perform the steering wheel recall and the dealer also upgraded the software for the PCM (Power Control Module) against the battery draining issue.
Lemon Law in New York..https://ag.ny.gov/consumer-frauds/new-car-lemon-law-fact-sheet
Yes, we have the recalls performed. Tried for 3 days not running, and it seems the battery drainage problem is fixed. However, I will like to try for a week...
Applies software fix a week ago. No issues afterwards
Mfr Campaign/Safety Recall Notice:19- 039:6LT00ManufacturerCampaignId:19-039:6LT00 2019 FI-ECU SELF SHUTDOWN SOFTWARE PRODUCT UPDATE
The recall software update date has fixed my problem for the past month. No issues
Running into the same issue on a 2018 Honda Accord - battery drained after a week of sitting down. Fuel was around 80/90%. I had to jump it to get it started. The following day I used my battery charger to charge it overnight and took it to the dealership since all the engine lights came on. Dealer found the battery to be okay but it was charged around 60% and stated Good on the print out. They said I had to drop off the car for a couple of days if I wanted them to look into it further. Left it relatively sitting for the weekend and the battery died again. Took it to AutoZone and long behold, they stated the battery needed to be charged. They were expecting a battery trickle happening as well.
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