HID Headlights on a 2017 Hyundai Limited

Asked by Jul 16, 2017 at 10:04 PM about the 2017 Hyundai Sonata Limited FWD

Question type: General

While driving at night in a dark road the HID healights seem to have a line
across the road and does not seem to reach as far as normal headlights.
Also, there seems to be two tab like extensions in the headlights presumably
because the housing covers up part of the headlight instead of going around
it. Have you heard if this is a normal feature of the HID head lights on this
model or is it a engineering design flaw? I took it to the dealer service center
where I bought it and said if they replaced it 5 times I would get the same
result. I am attaching a photo of the tabs hanging down which I talked about
above

39 Answers

50

Just came from the dealer - they could not fix my 2017 Sonata headlight -black line problem I tried a 2018 in the showroom and it was the same. These people who designed this headlight problem are stupid. Next step is the National Highway safety board. Monday morning for sure. How could anyone actually do this if they are in the business of producing cars and how di it pass the United States safety tests? More people being stupid. 9-15-17

5 people found this helpful.
270

Can you provide a follow-up? I’m seeing the same issue with a brand new 2018 Hyundai Sonota! Do ALL the Sonota’s have this problem?

270

I'm having the same issue with a 2018 Sonata Limited, without the tech package. What model do you have that has the headlight black line with notches issue?

140

I agree. We just bought the 2017 Sonata Limited for our daughter and the light issue is not only terrible, but I feel extremely dangerous. We brought in the car this week for this issue and with the service team, determined that it is a problem with the Limited's only. The non-limited version, if you look at the light assembly, although it looks the same, the entire bulb is encased in the metal/aluminum. When looking at the Sonata limited one, you will notice that the top edge of that same housing is cut off. The dealer ordered another light assembly as they didn't have a Limited in their lot, and he just called to tell me it looks identical. I will happily join any movement to get this rectified. It is dangerous as you can see in the attached photo. You can see that while driving on the freeway (I was the passenger), there is a big blacked out area that is directly in front of the driver against the left hand road line. Completely unsafe.

5 people found this helpful.
270

Just a few advenues I plan to pursue..... -Contact the BBB Auto Line -file a vehicle safety complaint with NHTSA, National Highway Traffic Safety Administration -call the local news station, consumer advocate, and have them drive and video the dark line/shadow and notches safety issue! It's time to warn other consumers. -In my opinion the consumer is being mislead by omission - Consumer Laws and Regulations - Unfair, deceptive, or abusive acts and practices - Hyundai is by omission, misleading the consumer. A reasonable consumer could not anticipate driving home a new 2018 Hyundai Sonata Limited car, and finding out there's a dark line/shadow and notches obstructing their view.

5 people found this helpful.
140

I have placed a complaint to the Hyundai Consumer affairs line and flagged it as a safety issue, which it evidently is. I have also just created a case with the NHTSA and forwarded along both pictures as well as a link to this website. I sure hope that this gets attention as it's so difficult to drive in the dark and I fear that we're going to miss seeing something in that dark spot until it's too late.

3 people found this helpful.
270

There are plenty of safety Complaints regarding the safety issue of obstructed windshield view due to the dark lines, and in my case 'flying' notches......omg! I'll add a complaint for the 2018 Hyundai Sonata Limited, I just bought. I'm just starting to get the word out..........why wasn't this something Car Guru's noted in their review????? NHTSA — EXTERIOR LIGHTING PROBLEMS 2016 HYUNDAI SONATA On a dark or dimly lit road the low beam headlights create a sharp boundary looking through the windshield with headlight illumination on the lower area and darkness on two thirds down from the top of the viewing area. It is as if the windshield has a line horizontally across it two thirds down in the field of view. The line bounces when the car bounces and dark upper portion can not be properly viewed through to see the road ahead. It is a safety issue due to poor visibility. The dealer has said a few times there is no issue and no reported issue. This is a continuous flaw in the car from when we first purchased in Nov 2015. - Hopkinton, MA, USA

2 people found this helpful.
270

The view driving at night with the dark line and notches across the windshield!

1 people found this helpful.
50

Same issue here... on a brand new, 2017 Tucson Limited. So it appears this shadow/notch problem isn't just on the Sonatas. I've already contacted Customer Affairs.

2 people found this helpful.
270

it's hard to imagine, a dark line and notches in your line of view, across the windshield. I have to send the picture for people to understand it. Hey SURPRISE, here's a new vehicle with a dark line and notches across your windshield!!! It's kinda like 'hey open an account at Wells Fargo, and get several other 'hidden' accounts opened'...........definitely a Hyundai scam of the consumer! Nothing at all in their advertising of the headlights!

2 people found this helpful.
20

i just purchased a 2017 Hyundai Tucson Limited with ultimate Pkg and brought the car into the dealer the next day due to a very large shadow emitting from headlights on both sides and they replaced one headlight component only because it has a defect in it anyway and have never seen or heard of a dark shadow .. This is definitely a safety issue and not sure how they are going to handle this or if they even will. I will be contacting the NHTSA as well. they have to redesign this light component and recall all these cars. My next plan of action will be to return the car..I am not secure and safe driving at night and no car should be allowed to be on the road with this issue.

2 people found this helpful.
10

This is how projector lenses work, that notch or dip you see is there to cut the lighting down on the view of oncoming drivers. Right hand drive cars have it on the other side because they drive on the opposite side of the road. Is the cutoff line on these cars the prettiest? Maybe not. But it is there on all HID projector lenses.

1 people found this helpful.
140

Zachery, I completely understand how lighting works and the importance of not shining the light onto oncoming traffic. I also understand HID lighting. There is the continuation of the line that proliferates on the other side of the notch that is diffused as it should be. The depth of the darkness in the notch IS a design flaw. I have driven it with others, including a service manager at night that also agreed with me. This is NOT a normal HID situation. You would understand it if you had this specific vehicle or the vehicle of many of the others on this board that are complaining about the same issue. I own multiple other cars and in addition, rent a number of vehicles while travelling this country for business. This is NOT like any other car. I welcome you coming out to LA for a nighttime test drive with me. I'll even buy you a coffee. I am further disappointed in hyundai as while they took all the information and promised investigation and follow up on the matter, I havent heard from them in over 6 weeks on the matter.

2 people found this helpful.
270

Andrew, it's definitely a safety issue! I reported the issue to Hyundai Motor American Consumer Affairs division, and their response was 'it was your responsibility to drive the car at night'. I filed a claim with BBB Auto Line and was told they can do nothing about it because Hyundai Motor America considers it a design, rather than a defect! So, I usually keep my cars about 10 years, and I'll get the word out to Consumers for all 10 years!! The next step is to send my video to the local news channel addressing Consumer issues. Hyundai Motor America has nothing in their advertising to let the consumer know about this unfortunate design(safety issue), and no reasonable consumer can imagine the concept of a dark line and notches across the windshield on a new car. I've received complaints from people riding with me, that the 'bouncing notches' actually make them car sick and the dark line across the windshield...my passengers have been very alarmed at the safety issue it poses!

2 people found this helpful.
140

How could they even insinuate that we should have tested the lights that way. I bought the car in August. Am I supposed to start my test drive as the dealership is closing? Wait, what about testing the defroster. Should I have been there at the dealership in February at 4AM to test that? That's just an asinine response. If you havent, add it to the NHTSA complaint database too. Let me know if you'd like to join together on this. We can create a kik group to communicate offline.

3 people found this helpful.
50

So I figured you guys who find this interesting. I just got off the phone with the regional manager for Hyundai claims...finally after two months of investigating the issue. She said she spoke with Hyundai engineers and executives yesterday and simply said there is nothing they can do, because that's the way the vehicle was designed. Very unfortunate. I would suggest ramping up efforts with the NHTSA or other avenues.

1 people found this helpful.
10

I have the same issue and I think mine is even worse! I have a big black spot on left side and is moving when wheels are turning. first time I push the break because I thought it was a a shadow of a person Passing my car! it is that bad. I will try led lights to see if problem will get resolved

2 people found this helpful.
60

Same problem with a 2018 Tucson limited with the HID lights. I took it to the dealer who checked the calibration on the lights and came up with no issues and said there was nothing he could do. I had the dealer raise the aim of the left headlight and that has helped quite a bit. With the headlight pointed higher the shadow is diffused more and there isn't such a contrast between the lighted areas and the dark spot. The dark spot is still there but it doesnt catch your eye so much. I'll have to drive it more to determine if the higher aim disturbs other drivers.

60

Update on my earlier post where I said that raising the aim of the left headlight helped the issue a lot. I no longer have a dark spot in my field of vision. I drove an hour last night and only got flashed by an oncoming car hi-beams once. So with the left headlight aimed higher than the right, the dark spot problem was solved. It looks like as originally setup, the shadows created by the two HID lights converge about 100 feet in front of the vehicle and result in a totally black spot. By raising the left headlight, they no longer converge. I think other combinations of one being slightly up and one being slightly down could also work but as of now the problem is solved and I don't plan to experiment.

2 people found this helpful.
270

So Hyundai Motor America should be recalling the cars and readjusting the headlights! It’s a safety issue ! Instead Hyundai Motor America is saying it’s by design and nothing they can do! Their consumer service response - CONSUMERS IT’s YOUR RESPONSIBILITY TO DRIVE THE VEHICLE AT NIGHT...so make sure to TEST drive at night before you buy! It’s a safety issue!

1 people found this helpful.
60

Yes! A pretty lame response from Hyundai. And test driving at night wouldn't necessarily help. Most test drives occur in city driving conditions where the dark spot isn't noticeable because of lights from other cars and street lighting. The dark spot only becomes noticeable on a dark country road. My dealer will use the solution whenever other customers complain but that is probably as far as it will go.

10

2017 Tucson limited with auto bending headlights. I have the same issue. Huge dark spot on the left side that moves while turning. Not only extremely annoying and distracting, but also a safety concern. After 4 months of complaining with the dealerships and hyundai cunsumer affairs they said it’s by design. Get this.. The first dealership replaced the left headlight assembly and the 2nd dealership replaced the windshield, thinking it had something to do with the sensor behind the rear view mirror. A bunch of morons. Finally, I just resorted to adjusting my headlights upwards towards on coming traffic so I’m able to see to my left. Good job Hyundai.

1 people found this helpful.
50

Yeah I found that raising the headlights ever so slightly is the best solution. It will likely take a lawsuit or fatal accident in order for this to become a concern for Hyundai. Very disappointing.

2 people found this helpful.
10

Can someone please explain how much you raised the headlight on the left side? My 2018 Sonata has the same issue.

1 people found this helpful.
60

With the car about 10 feet from the garage door, raise the left headlight so that it shines about 4-5 inches higher than the right. Drive around on a dark road and see if that works and if oncoming cars are flashing their high beams at you. If they are, you may have to make some additional adjustments. As I mentioned in my earlier post, I think you could experiment with raising the left less and lowering the right a little. The main thing is to not have both headlights shining on the same plane. That is what causes the shadows to converge.

3 people found this helpful.
20

i SO appreciate finding this site. i am trying to buy a new vehicle and have test drove - overnight - two Hyundai's and can't see bc of the black line. of course the dealers told me its the LED headlights and its just the way it is. i started researching the black line this morning and found this and am so grateful. wanted to let you all know that if you ask, you can take the car for the night. i told them i need to know if i can see to drive at nite. i have done this at 3 different dealers so far. you don't know if you don't ask, right? i have a KONA in my driveway i took last night. i will take it back today and see if anyone can help me tonight to adjust the lights when it is dark before the dealer closes...

3 people found this helpful.
60

My solution to raise the left headlight were for HID headlights, not LED. The HID headlights produce a dark spot not a line. Let us know if adjusting the headlights helps with the line produced by the LED headlights.

270

Basically, keep posting so consumers are aware of this feature(defect) Hyundai Motor America is hiding! Consumers need to be aware of the Hyundai Motor America scam!

On my 2018 Hyundai Sonata that i just drove home fro the dealership the lights is terrible. I have shown in the attached picture what the lights look like up against my garage door. However this is about 6 feet away. When driving at night the distances from objects vary and the black dots get bigger and smaller and move as you turn a corner. You cannot tell if someone is on the sidewalk or trying to cross the street. this is very dangerous and someone needs to hols Hyundai responsible for this problem and fixing it before someone accidentally gets run over because the the river cannot see.

60

Yes. That is what the lights on my Tucson looked like. I believe you have a 3 day take back period. Do that and maybe Hyundai will take notice. I resolved the issue to my satisfaction by raising the left headlight slightly. The problem with mine was that as origially aimed the two black dots converged about 80-100 feet in front of the car and created a large black area in my field of vision. After adjusting the left headlight up, the two dots no longer converge and so the contrast isn't so bad. The light from one headlight blends into the dim spot on the other headlight.

1 people found this helpful.
10

At the end of 2017, I purchased a new 2017 Hyundai Santa Fe Ultimate Limited and I'm experiencing the same problem. I guess there has to be a noticeable death-toll and significant number of law suits before Hyundai will give this very dangerous issue attention.

2 people found this helpful.
20

Bought a 2018 Sonata Limited a little over a week ago. Wish I had seen this site first and I would not have purchased it. Just got back from dealer service and they said the headlights are within Hyundai specifications and they could not do anything about it. Has anyone had any luck with the Hyundai organization to correct this defect? What about with the NHTSA?

140

Sadly no. Hyundai NEVER followed up to my ticket after the intiial call. A further reply call to then didn't get returned. A ticket I opened with the NHTSA hadn't been followed up on either. An earlier answer said it best. Someone has to die for it to be noticed. I recommend everyone file a claim with the NHTSA as I would imagine the more complaints about the issue, the higher the chance that someone from our government pays attention. Hyundai definately doesn't care. Sad state of affairs where no one seems to give a $%#!.

1 people found this helpful.
270

The best option is to get the word out to consumers! DON’T BUY a HYUNDAI SONATA unless you drive it at night! My experience is the night driving is DANGEROUS! The dark line across your view and the notches flying in your view make for dangerous driving at night!

60

Several weeks ago I shared that I was able to solve the problem on my Tucson Limited simply by raising the aim of the left headlight. Nobody has responded whether or not this works or not for the Sonata. Would someone who has tried this please respond.

140

Ultimately, the reason lights are angled the way they are is so it doesn't hit the driver on the opposite side if the line to have it in their eyes and also to not be so relective in the rearview mirror of the car in front of you to distrupt their drive, causing an entirely different set of safety issues. Having said that, we did try it, the notch was still there and we we're not looking to cause a different safety issue. Why, when we pay tens of thousands of dollars for a vehicle, not expect a resolution to an obvious problem?

20

i have the same issue and i have gone through the entire process of working with the car dealer themselves. they will not take back my 24 hours old car for the exact amount i paid for it, says i have to sell it back to them as a used care! NOT.. i emailed the actual owner of the car dealer with no response, i reported this to the NHTSA no response, I spoke with Hyundai USA, they denied my claim and said the headlights so no have a design flaw and are not a safety issue and are working they way they are intended to. so they will no buy back my car or fix it in any way. And if i did not agree with them, i could do an appeal with the BBB auto line. so i did. that process is very good but after i spoke with the auto specialist who Hyundai hires to mediate i was told that i presented a very well articulated argument and the man understood my concern but again the headlights are working the way they are intended to work. So my choice was to turn my car back in as a used vehicle or live with it. Because that was the answer i got from everyone i dealt with. I do not know about you, but i cannot afford to take a loss on a brand new vehicle , one that i saved and saved for and purchased to replace my 17 year old toyota. so i kept the car. Hyundai will eventually make a recall when an accident occurs (god forbid) . If anyone has a different outcome, please do let me know at twohotnaz@aol.com. because once sign out of here, i won't find this thread again.... thank you all for listening and giving your support and thoughts.

60

Andrew wrote"Ultimately, the reason lights are angled the way they are is so it doesn't hit the driver on the opposite side if the line to have it in their eyes and also to not be so relective in the rearview mirror of the car in front of you to distrupt their drive, causing an entirely different set of safety issues. Having said that, we did try it, the notch was still there and we we're not looking to cause a different safety issue." This sounds like bs from the dealer to make an excuse for not being able to fix the problem. I think you should experiment some more with adjusting the height that the lights are aimed at. If you adjust too high, oncoming traffic will flash their brights at you and you will know to bring it down a little. I made the notches disappear on my Tucson by adjusting the left one up a little and nobody has flashed their brights at me. I don't know why the same thing wouldnt work on the Sonata. The notches don't really disappear they are just diffused better and don't merge with one another any more. It's the merging that creates the dark zone in front of the car. Another option would be to install a LED light bar down below the front bumper. My dealer offered to install one if I bought it. I was considering that however since raising the left light worked for me I never acted on it. The light bars themselves are pretty cheap. The dealer was going to mount it and wire it into the headlight system for free so it couldn't be too time consuming. I hope you all find a solution that works for you. I know how you feel having a car that is uncomfortable to drive at night. It will likely take years if ever for Hyundai to recognize and fix the issue. Raising the left one fixed the problem for me and now I am pleased with my purchase.

270

Well, I keep my cars for about 10 years, so I'll get the word out to consumers............don't buy a Hyundai Motor America car, due to the dark line and notches that obstruct the view at night!!! Hyundai Motor America is selling BRAND NEW CARS, that require the buyer to experiment with the headlights so you don't have a dark line and notches obstructing the view at night when driving!!! Seriously, just buy from a different manufacturer! My advice to consumers don't buy a Hyundai Motor America car, the headlights make driving at night dangerous. I wish I had went with a different manufacturer. Also google Hyundai Motor America whistle blower, for all you need to know! Bottom line, don't buy from Hyundai Motor America!

1 people found this helpful.

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