Key Not Detected

Asked by GuruW1M56 May 10, 2018 at 04:58 PM about the 2017 Mercedes-Benz GLA-Class GLA 250 FWD

Question type: Maintenance & Repair

I have a 2017 GLA250 Mercedes with about 10,000 miles.  I have been
getting a message "key not detected" while driving and when I try to start
the car.  I took bot keys to the dealer to have them checked and new
batteries put in them.  About a week later, my car would not start and the
same message appeared.  I tried both keys and neither worked.  The tow
driver (who Mercedes sent) asked me to unload the center console, so he
could rub the key on the bottom of the console to try to get it to start!  It
worked.  I took the car to the dealer and they are claiming one of the keys
was malfunctioning.  After this happened my car lost satellite radio and
Apple Car Play.  I am worried a faulty key is not the problem since the car
would not respond to either keys and I lost access to already programed
services.  Help?

2 Answers

F_O_R answered 5 years ago

Is the dealer going to provide a new key under warranty?

1 people found this helpful.
Mark helpful

GuruW1M56 answered 5 years ago

Yes the dealer has ordered and obtained a new key. My concern is that when I tried to start the car I used both keys and neither worked. I guess I will get the car back and wait to see if it happens again. I'm worried since this has happened while I was driving as well. Thanks for your help!

Mark helpful

Your Answer:

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