Rear End Clunk

60

Asked by Mar 08, 2017 at 05:33 PM about the 2017 Ford Escape SE AWD

Question type: Maintenance & Repair

I am experiencing a loud rear end clunk on my 2017 Escape 2.0 AWD.  It usually happens after I back up from my garage, shift into drive and begin to move.  Trying to replicate in dealers lot and have only done it twice and dealer is stumped.  It would appear one has to drive a ways before trying to duplicate. Ideas??

33 Answers

20

Heading to the dealer in the morning, with the same issue with my 2016. I'll post my findings as soon as they let me know. Wish me luck

2 of 2 people found this helpful.
60

Best of luck. I now have two dealers stumped but it is happening less often. Let me know if they are able to find anything.

1 of 1 people found this helpful.

I have the same problem. The dealer said that it was normal. They were able to duplicate it,they said that when the rear differential transits from reverse to forward or forward to reverse it has to change the gears and there is a rubber coupling to prevent damage. I can't see how that a clunk that loud without being a problem at some time in the future.

60

Interesting. I have to think something is going to break somewhere down the road as some of these clunks get really loud. Hate to say it but I guess all I can do is wait for something to break.

30

I am having the same issue with my 2017 Ford Escape, 2.0L, 4WD. Has anyone figured out the issue and solution?

3 of 3 people found this helpful.
60

Best I've got so far is "It's under warranty. If it breaks, we'll tow you in". I have 6,000 miles on so far and it may be getting a little worse. Really would like to know what is going on. Can't get any help from Ford.

1 of 1 people found this helpful.
20

Having same issues with my 2017 AWD Escape, dealer could not duplicate

2 of 2 people found this helpful.
40

Same issue with my 2017 AWD Escape, took it back to the dealer for the 2nd time. First time they replaced the rear shocks, said that was the problem. Didn't solve the problem. Took it back today, the mechanic got it to make the clunking noise. Took a look and said it's the rear differential. They ordered a new one and will replace. Under warranty.

3 of 3 people found this helpful.
60

Would REALLY like to know if that solves the problem.

2 of 2 people found this helpful.
40

I'll let you know. They said it will take a couple of weeks to get the parts in.

1 of 1 people found this helpful.
60

Just got an email from a Ford service manager from one of the dealers I took my Escape to. There is a special service message from Ford hotline on that repair now (ssm number 46703). Seems it's an electronic component called an active torque coupling. They have now replaced several and it seems to fix the problem.

60

So as to follow up on replacement of the electronic active torque coupling mentioned in the special service message, Had it replaced today at a dealer with the car being in the shop seven hours and it still clunks. Need an answer to this. Will be waiting for GaruDW61V's experience.

1 of 1 people found this helpful.

My 2016 is doing the same thing. Dealer has rotated tires(didn't help). Then they said it was a spring on shocks (didn't help). Now they say it is the differential. Have to order part from ford. I don't know what the deal is

60

After now driving my Escape two days after the torque coupling replacement, I will admit that is has stopped 80% of the clunking and the remaining clunks are less loud and less frequent. At least I won't be embarrassed in a parking lot. The problem now is that Ford can probably say this is "characteristic" of the 4wd or awd and everyone is SOL.

Sitting at the dealership now with same issue awaiting to hear..... 2017 Ford Escape. First time it happened I thought I hit someone backing up. Scared the hell out of me.

2017 2.0L FWD Ecoboost 2300 miles traveling was so loud thought someone threw a boulder. Any ideas.

dealer replaced the differential and I haven't heard the noise since. So now they have rotated my tires, replaced shocks and this, and I think they finally got it right.

60

Would like to hear if replacing the differential took care of the problem after putting on a few miles. Mine still persists after replacing the electronic torque coupling but not as often but the noise is increasing. Talked again to the dealer I purchased it from and they basically told me to stick it. When it breaks, they'll tow it in. Talked to Ford Customer Service and they didn't really tell me a lot either except the only way it's going to get fixed is if the dealer can duplicate the noise. I have owned Chevrolets the majority of my life and have had warranty issues but never the "run around" I'm getting from Ford. Should be illegal.

40

Dealer replaced the rear differential and the problem went away. Mechanic said they've had a few of these recently on the 2017's. So if that's one dealer, then there must be multiple others. Should be a recall.

10

My 2017 AWD Escape started clunking the day after I brought it home from the dealer. The clunking doesn’t happen all the time but when it does it is after backing up then pulling forward just like others have stated. I’ve had it in the dealership several times and driven with the service manager. They have been great and patient in trying to resolve the issue. They have reflashed the electronics, repositioned the strut isolators, torqued suspension bolts and replaced the diff. Nothing so far has reduced the frequency or intensity of the clunk. They are just as stumped as others as to what is causing the clunking. They also found a seal leak in the PTU which they repaired but it had no effect on the issue.

1 of 1 people found this helpful.
60

dmahlmei - Thank you for that. If nothing else, I guess I feel a little better knowing I'm not the only one that feels somewhat helpless trying to figure the problem out. At this point I think it's more of an annoyance than a mechanical failure issue.

20

I appreciate this information about issues with 2017 Escapes equipped with 4WD & AWD. We purchased a new 2015 that periodically makes the same clunking noise emanating from the rear and our dealer has not been able to replicate the noise, nor make any repairs. The noise appeared within months of ownership and seems to be getting louder and more frequent over 2 years, so we are obviously concerned about safety. Yesterday, with the vehicle shut off and stationary, I pushed in on the rear wheel immediately after a clunking episode and heard the same noise as the vehicle rocked. After filling up the tank, the noise disappeared again. We've noticed the intermediate clunking noise at various times while backing up, at slow speeds and also at high speeds. It seems impossible to intentional recreate the noise. Our Ford dealer could not make any suggestions after investigating our concern twice. Today I will be asking a Canadian Tire mechanic to investigate and make suggestions.

10

Took delivery of 2017 4wd escape 6/30/17. Took it back to dealership on 7/5/17. Loud clunking noise in the rear of the vehicle. Dealer couldn't find the problem. Very loud. Could actually feel it in the passenger compartment. In and out of dealership all of July and I turned it in on Aug. 1st. After two and a half months Ford took it back and refunded my money. This is not an unusual problem. I test drove 2 more vehicles. Same problem. Don't just accept the noise as a normal thing. Fight to get Ford to reacquire the vehicle.

1 of 1 people found this helpful.

I have a 2017 Escape SE 2.0 4WD and I am currently experiencing the same clunking sound from the rear! I used to work for a Ford dealership and had my vehicle in twice for the issue and they said they couldn't identify the sound, and told me it's just a characteristic of the vehicle. Which in my opinion, is garbage as a brand new vehicle shouldn't clunk so loud that I feel as if I have hit something. I was out with a friend letting them practice parallel parking in my vehicle and had the clunk happen 3 times even after the vehicle had been plenty warmed up! I think I have found the way to replicate the issue, you simply shift from drive to reverse and vice-versa repeatedly until the issue shows up. My friend was so shocked by the sound he asked if he had broken my car. I am going to be taking my vehicle to the dealership every Tuesday (my day off) until they either fix it or nullify my lease. Hopefully they can just take it off my hands as I also have oil leaking from my turbo, a broken speaker, and a malfunctioning security system that locks the car while the key is in the ignition running....

I'm having this same problem with the rear suspension/axle noise and would like to know what the cure is? It seems that there maybe many repairs here to fix this "clunk".

60

Since I started this topic, I am still waiting for a fix. My clunk was very loud. Have been to many dealers and most show me where the door is. One dealer did replace the electronic torque coupling which I am assuming is in the rear differential (under warranty). It still clunks but not nearly as harsh making me think maybe this is the culprit. Talked to a Ford customer service rep and all she said was "take it back to the dealer". It appears Ford washes their hands of the problem and is now starting to say it is "characteristic". Hopefully an owner will find the fix on this forum.

1 of 1 people found this helpful.

I'm watching this thread as Ford replaced my rear shocks in my 2016 Escape today. I thought that was a weird fix, and now I will be curious to see if the clunking comes back.

20

Refer back to my first entry 3 weeks ago - GuruZW2L9. The Canadian Tire tech identified a possible source of a "rubbing noise" when he installed our winter tires. While putting our summer tires into the cargo area, he pushed down on the back fender with the truck open and heard the noise. Note that there was a load on the chassis. I had produced the clunking noise with the 2015 Escape stationary and the engine off by simply pushing sideways on the top of the driver's side rear tire. The resulting noise made me immediately think it had to be shocks; which was finally "diagnosed" by our Ford dealer today. Their tech was able to hear the clunking noise as he reversed the vehicle, which had a half tank of gas. Note that there was a partial load. He also heard the noise once the vehicle was hoisted and he pushed in on the same tire, as I had done earlier. Apparently the shock was working only partially with a load in the trunk but not without a load; that is, with the shock interior mechanism fully extended. Unfortunately, a replacement shock isn't available for 2 weeks, so I cannot report on whether or not the proposed fix will work. I will follow up once the warranty repair is completed. Again, I do not know if we are talking about the same kind of noise; that is, generated by a faulty shock versus a problem with the differential.

10

Same issue here with my 2016 Ford Escape. I will outline the dates and issues I have had and continue to have with my 2016 Ford Escape: -Rattling/Clunk coming from what sounds like the rear suspension. Took my vehicle to Ford Dealer/Garage on 12/29/2016 and was told that the issue was the sway bar bushings, part ordered and told to come back. Returned on 1/3/2017 and was told that the rear shocks were bad and needed to be replaced. Ford supposedly replaced shock absorber and advised "okay at this time". Same noise continues so vehicle was brought in again to the same dealer/service location on 1/25/2017 and found that the rear shock seized and needed replaced. Again, Ford supposedly replaced shock absorber, was told it was test drove, and "no further noise present at this time". Noise continues, took vehicle back again on 8/28/2017 and was advised checked for known issues "no repair made, no defect found". Noise persist, vehicle back on 11/1/2017, again advised no noise heard. Took technician for test drive, could not duplicate noise. Half way home, noise began again. At this point I decided to take my vehicle to another Ford Service garage a bit further from where I live. On 11/18/2017 I took my Ford to the new garage and the noise was able to be duplicated. The service technician made note of the noise and my vehicle was there for over 2 hours with no resolve of the problem. Was advised to make another service appointment to have it looked at/worked on again. I had a feeling I was being given the run around due to being a female, but it looks like it's just a general run around that the rest of you are getting. I contacted the Ford GM for my area and requested a repurchase of the vehicle at this point. If that is declined, I will be hiring an attorney.

1 of 1 people found this helpful.
20

Hello again. See my last entry GURU ZW2L9 re; shock absorber being replaced by Ford dealership. As mentioned several weeks ago, our Ford dealer finally diagnosed the problem as a faulty shock absorber that was not engaging in the top third of the device. It has now been replaced and for two days we did not detect any noise... until yesterday; which was less than a week following the repair. My wife stood on the rear passenger door jamb and rocked the vehicle immediately after we heard the noise again with the vehicle stationary and the ignition off. Although the noise is not as loud as previous, we believe that the other shock should have been replaced too. I intend to also ask the service tech to investigate the sway bar bushings since Barney had that investigated. Like others, we are concerned about safety and the resale value of a vehicle with an undiagnosed mechanical/structural issue. Come on Ford... get this dealt with or we will never purchase another Ford.

1 of 1 people found this helpful.
10

I received a call back from my Ford Regional Manager who advised me that they cannot reacquire nor replace my vehicle. I was offered and extremely offended by an offer for a free extended warranty which would only cost me $100.00 per visit regardless of this being an ongoing issue that Ford is well aware of. I have now contacted the BBB and filed a complaint. If that does not resolve my dispute, it will be attorney time.

60

Figured as much since I got roughly the same reply from Ford. They did give me a case number they have put on file to hopefully revert back to if something breaks pertaining to this noise, if that means anything. Let us know how the BBB turns out. Attorney fees can easily make this option not real viable. Still hoping to track down the cause of the noise and eventually I will.

20

Hello yet again. See my last entry GURU ZW2L9. The dealership that replaced only one of the rear shocks has asked us to bring the vehicle back to investigate "a wire harness inside a body panel rubbing under certain conditions". Apparently one of their technicians located this problem on a different vehicle. Not sure why Ford isn't communicating out all of the repair possibilities. Instead, owners are required to make multiple visits to investigate numerous possibilities. So far, we've been back 4 times over 18 months without any resolution. Most visits require a subsequent return visit to replace a part that is not in stock and takes a week to arrive at the dealership. Not good customer service Ford. We'll insist that the other shock is replaced at the same time that the "wire harness" is investigated.

1 of 1 people found this helpful.

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