I have a 2017 Cadillac XT5. The radio/antenna at time drops SXM channels. The dealer provided a loner with the same radio/antenna nad it did the same thing. Anyone else experienced this problem?

165

Asked by Apr 25, 2017 at 02:29 PM about the 2017 Cadillac XT5 Platinum AWD

Question type: General

I suspect the radio and or antenna are the cause of the problem. Called Cadillac Assist and they blamed it on cell towers, power lines, etc. I also have a 2011 GMC Terrain. It has never dropped a SXM channel.  

5 Answers

103,385

Sirius XM radio is satellite based and not based on cell towers. Cadillac is pulling your leg.

4 people found this helpful.
10

Yeah this problem is because GM has the antenna mounted POORLY in the XT5. I'm having the same problems and I'm guessing i will have to cancel my service due to GM's poor design. I've already had my XM antenna warranty replaced and it does the same thing still.

1 people found this helpful.
10

I regret buying our 2017 Cadillac XT5 Platinum badly. Dashboard bubbled up on drivers side first, the passenger side second. If, they offer a loaner for their issues like our CUE melting down at 2300 miles or the antenna that is faulty leaving us stranded without internet, navigation or XM. IF FIELDS DEALERSHIP OFFERS A LOANER ITS GHETTO. I have been here since 9am it is noon now and they just told me no loaner and it's a warranty issue now - and not only am I awaiting a ride but our vacation starts Thursday morning at 4am - and can not use my 9850 mile 2017 CADILLAC XT5 PLATINUM less than 2 year old car in that vacation. 48 hours from now we should be on the road to the mountains.

1 people found this helpful.
10

I regret buying our 2017 Cadillac XT5 Platinum badly. Dashboard bubbled up on drivers side first, the passenger side second. If, they offer a loaner for their issues like our CUE melting down at 2300 miles or the antenna that is faulty leaving us stranded without internet, navigation or XM. IF FIELDS DEALERSHIP OFFERS A LOANER ITS GHETTO. I have been here since 9am it is noon now and they just told me no loaner and it's a warranty issue now - and not only am I awaiting a ride but our vacation starts Thursday morning at 4am - and can not use my 9850 mile 2017 CADILLAC XT5 PLATINUM less than 2 year old car in that vacation. 48 hours from now we should be on the road to the mountains. I would assume your antenna is faulty as well.

I am having the same problem with my XM radio. They said they "drove around" and it didn't drop. Mine drops all over the place. I had a mercedes before that and drove the exact same route with no issue. Not happy.

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