2014 CX-5 won't shut off

Asked by May 22, 2017 at 11:17 AM about the 2014 Mazda CX-5 Sport

Question type: General

Having the same issue.  Turn the car off--but it does not turn off.  (not putting
your foot on the brake and turning it off does not work)

Please report this to Mazda so they will address the issue.  Mazda told me
that they did not have any issues reported to them. (apparently other than
mine)

MazdaCustomerExperience@mazdausa.com

26 Answers

20

I have the same problem with my 2013 Mazda CX-5. If I disconnect the battery, the electronics will shut off, but if I try to restart the car, none of the electronics will turn off. I replaced the batteries in both the key fob's twice now, and I still get the same results, I also replaced the car battery before all of this thinking that was the problem.

2 of 2 people found this helpful.
40

The problem is with the gear shifter . There must be a sensor that tells it when its in park. If you move the shifter from left to right real fast a couple of times, it will shut off when you push the button.

4 of 4 people found this helpful.
40

My 2014 CX-5 is doing the same thing. First it was once in a while now it's constantly. I've had my battery run down so many times I bought a Mighty Max jumper for fear of being stranded. I live 50 miles from the nearest town. I have tried moving the shifter like Antonio mentioned above but sometimes nothing works. I just have to hope it will start next time I get in.

4 of 4 people found this helpful.
20

I have the exact same problem in our 2014 CX-5 Touring, is Mazda listening? This is a safety issue and should have recall status; thoughts anyone? Otherwise we love the vehicle but this problem needs resolution by Mazda

2 of 2 people found this helpful.
30

I have the same issue with my 2014 Mazda touring CX 5. What a pain!! I crank again, press the press the brake put it in drive shift back to park and if I'm lucky it shuts off. Today I've had to restart 9 times when it should have taken me 2. THERE SHOULD BE A RECALL!!!!!

3 of 3 people found this helpful.
40

We are having the same issue with our 2014 CX 5. Took the family into NYC the other night and parked at an outdoor valet lot. When we returned to the lot after dinner, the battery was dead. We were one of the last cars in the lot, but thankfully I had jumper cables and the parking attendant was able to use another person's car to jump start us. My co-worker has the same exact car/model year, he is having the same issue. When he took it to Compass Mazda in Middletown, NY, they refused to cover the repairs (even though he had the extended warranty). This car is primarily driven by my 17 year old daughter, and I am really worried she is going to be stranded with a dead battery as a result of this manufacturing flaw. No doubt there should be a recall on this issue.

4 of 4 people found this helpful.
60

I thought I was the only one I have a 2014 Mazda Cx5 touring and it is a consistent problem I go to press button to turn off and car stays ON...drives me crazy

3 of 3 people found this helpful.
110

Wrote to Mazda again and linked to this site. Hopefully, they will consider addressing this issue. Two weeks ago, it took 31 tries to shut off my car!

4 of 4 people found this helpful.
60

GuruZ14KS Holy Crap. Last week it was at least 7 tries. I had to put seatbelt back on move car from park to drive and back again before finally car shut off. People look at me and think I don't know how to turn my car off..

3 of 3 people found this helpful.
20

My wife has the knack for turning it off (better than me) she jiggles the gear shifter and releases it so it kind of slams into position this seems to work. Is there a Mazda forum where we can all write in or some consumer advocate group? Had to leave ir on a couple of times mot only does it deplete your battery but you can’t lock or alarm your car

I’m having same problems. 2014 Mazda CX-5. I have to turn the engine back on, put in reverse, put it back in park and try again. I turn off Bluetooth, all audio, and make sure all the doors are closed. Sometimes it takes up to 8 or 9 tries before the “accessories” in the car shut down.

110

It apparently is a sensor on the transmission. Took it to the dealer and had it replaced, $249. Seems to have fixed the issue.

5 of 5 people found this helpful.
Best Answer Mark helpful

Also have this issue with 2013 cx5 touring. Drove me crazy also... until now put in park and hit 3 bumps to the left. Works every time! NOT 2 bumps,... 3 is magic number. Good luck! Also reporting to Mazda Corp. Can everyone else do the same? Majority gets results!

10

Thanks for all the comments including the suggestion to move the gearshift back-and-forth a few times to make the car turn off completely. This was never an issue on my 2013 CX5 until I had my battery replaced by AAA 4 days ago. So what was affected by the swap of my battery? Will report to Mazda since I'm not alone with this issue.

1 of 1 people found this helpful.

I also have 2014 CX-5 and have been having this issue for a while now too. Definitely sounds like a recall is in order.

20

I hAve a 2013 CX5 Grand Touring, have the same issue. After pressing start button on accessory press brake pedal and moving shift lever to drive then to park, then it will completely shut off.

2 of 2 people found this helpful.
20

To Teacher 104, did they say what sensor it was?

10

Have the same issue in 2017 CX-5. The car won't shut off when pressing the button. Only way to shut it off is to switch gears and then get out of the car quickly. When I'm leaving the car in that state it starts beeping and keep running. Photo attached, showing the icon that appears.

I have the same problem with my 2012 cx5. luckily I found this forum. right now i am trying all te tips people provided. Now there is another problem, the car is shut off by itself after few seconds but i cant lock the car now.

I have the same problem. My 2013 Mazda CX 5 doesn't want to turn off about a quarter of the times I drive it. Issue just started a couple of weeks ago.

I've had this issue on my Cx-5 for about 2 years now. All you gotta do is push the Shifting gear slightly to the left while it's on park and press the Start button at the same time. When I take it to the dealership for maintenance they act like my Cx-5 is the only one with the issue.

Hi, I have the same problem with my 2014 CX5 Sport and now I realized it's a big issue that Mazda should do a recall on it. Please see the pic, this is where you can manage the problem. If you try by shifting left to right it won't turn off, put it on neutral and press the plastic cover under to makebit slide easily and it will turn off. hope it helps

Dealership said that my car did not recognize PARK. Cost $250 but mine is fixed.

None of those other "tricks" worked for me.

40

I finally took my car to the dealer this weekend to get the faulty switch replaced. I was on an extended warranty so it cost me the $100 deductible. The service department knew exactly what I was talking about. Sounds like they are seeing this issue a lot.

My 2017 CX5 is doing this also. I've only had it for 1.5 weeks and it has happened 3 times. Going to take it to the dealer and complain.

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