Viewing the vehicle I discussed with Ed the salesman, posting a complaint, my email being blocked

Asked by Aug 05, 2017 at 07:51 PM about the 2010 Toyota Tacoma Double Cab LB V6 4WD

Question type: Shopping & Pricing

i have been looking for a toyota truck for about a month. I contacted Newton
Auto Group by email. Ed called me immediately. It was a Monday. I told him I
would call and make an appointment for Wednesday. I called him Tuesday
and made an appointment for Wednesday. I specifically stated that if he sold
the truck please let me know. I told him I would understand. I drove 60 miles  
one way from Cranston RI to Newton Ma. He had a different truck parked in
front of the lot. I told him which truck I wanted to see. Ed replied oh I thought
you meant this one. He contacted me by email through the page that showed
which truck I wanted. He said oh, that one was sold. I took vacation day at
work to go to this dealership. I told him I was going to put up a bad review for
this bait and switch. Now my email is blocked. What kind of fairness is this? I
want others to not make the same mistake and trust this dealership. The one
person that had a negative response was told they were wrong. So if I say I
am going to complain my email is blocked? What type of integrity does this
kind of action is allowed by cargurus. I have been a great word of mouth
advertiser for your site. You can check the page that was posted with the
truck I was interested in and see that I am being honest. I hope your are able
to correct this error. Ed and his fellow salesman would not even show me the
paperwork that would show they had just sold the truck. They both couldn't
find it.  I wanted the long bed toyota tacoma and he had a short bed one in
front of the dealership.

7 Answers


I sent Ed to sit in the corner for an hour.


not saying you wasted your time writing this review...but you wasted your time writing this review. Ed will not see it nor will his horse.


Post it on, not here. To be more useful


I negotiated with a Toyota dealer to buy a new Tacoma crew cab 4x4. My salesman called me to tell me my truck was in and that I could pick it up. I took off from work, drove there and no truck and no "Ed". Ed had gone on vacation and his boss had no idea what was going on. Right in front of the Boss, I walked across the street and bought a brand new F150 4x4! Best decision I ever made.


Stuff like the happens all the time, your not the first.


I understand you frustration. I too would be very upset. However as noted above, posting here is not as effective as posting in other places. You could contact the dealers owner (the guy that signs the sales managers pay check). Also contacting the Better Business Bureau and file a complaint. Check with to see if MA has any "bait and switch" statutes or laws and if so contact the local District Attorney to see if action can be taken. Although in reality none of these will likely be rewarding to you, and this likely should be chalked up to a life lesion and be better prepared in any future negations.


better off posting to the dealership website or even facebook

Your Answer


Looking for a Used Tacoma in your area?

CarGurus has 1,184 nationwide Tacoma listings starting at $4,444.

Postal Code:

Toyota Tacoma Experts

  • #1
    Tom Demyan
  • #2
  • #3
View All

Related Models For Sale

Used Toyota Tundra
32 Great Deals out of 1,375 listings starting at $5,871
Used Ford F-150
638 Great Deals out of 9,087 listings starting at $1,995
Used Nissan Frontier
35 Great Deals out of 609 listings starting at $5,499
Used Toyota 4Runner
11 Great Deals out of 540 listings starting at $2,995
Used Chevrolet Silverado 1500
182 Great Deals out of 10,267 listings starting at $2,230
Used Chevrolet Colorado
31 Great Deals out of 2,128 listings starting at $1,999
Used GMC Sierra 1500
249 Great Deals out of 10,225 listings starting at $1,775
Used Ford Ranger
69 Great Deals out of 338 listings starting at $1,995
Used Jeep Wrangler
111 Great Deals out of 2,025 listings starting at $1,990
Used Jeep Wrangler Unlimited
120 Great Deals out of 4,949 listings starting at $1,000
Used Dodge Ram 1500
46 Great Deals out of 452 listings starting at $3,488
Used GMC Canyon
23 Great Deals out of 1,655 listings starting at $2,995
Used Nissan Titan
36 Great Deals out of 495 listings starting at $6,950
Used Toyota Camry
99 Great Deals out of 2,231 listings starting at $1,900

Used Cars For Sale

2014 Toyota Tacoma Double Cab LB V6 4WD For Sale
4 Great Deals out of 65 listings starting at $24,998

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.