Can I trust my local shop with our CR-V engine?

5

Asked by Aug 28, 2017 at 02:42 AM about the 2005 Honda CR-V SE AWD

Question type: Maintenance & Repair

My wife had our 2005 CRV in the shop earlier this year, at around 120,000 miles. The
maintenance light had been coming on, and I think it had done some weird 'juddering' after
starting.

The mechanics first said they needed to replace the solenoid, which they did, but the light
came back on, and it was still showing a code. They ended up doing a bunch of other work - I
forget exactly what, but can check - that required removing and rebuilding the engine, and
replacing quite a few parts.

(I was a bit annoyed at the time, because it was ~$3k of work, and they'd told us they would
remove the cost of some parts that they unnecessarily replaced at the beginning of the
process, which apparently they didn't.)

The light had still been coming on over the last few months, but when we called them they said
"that's just because it wants the 120k mile service, which we did when it was in. Come in
sometime and we'll reset it."

This weekend, the car stalled, while going uphill shortly after starting, and wouldn't start again.

We got it towed to the local Honda garage, who did their diagnostics, and said that there
seemed to be a bent inlet and exhaust valve - which was possibly/likely caused during the
previous work.
Honda said we needed to have the cylinder head rebuilt / replaced, and quoted $2,500 for the
labor to do that.

I called our previous garage, who said that they might be able to do the repairs under the
warranty for the work previously done, but we'd have to bring it in before they can tell.
I'm now stressed because I can't imagine they'll be desperate to do $2,500 of unpaid work.
Anyway, it's getting towed over there in the morning for them to look at.

So I guess my questions are:
- Am I expecting too much from a 2005 CRV with 120k miles, that's been generally well looked
after? It seems like most are still running fine at this age.
- Is it reasonable to expect an independent garage to do this work at not cost to us, if it's either
something they caused, or at least should have spotted while rebuilding the engine?
- Is there any chance they would actually do it, or is it pretty likely that they'll just say "not our
fault" and quote us a regular price to do the work?

Thanks Gurus!

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