Why were our previous reviews removed without question or notified to my business? It's hurting our business.

Asked by Nov 13, 2017 at 05:57 PM

Question type: General

Evening,

We had around 4 reviews that were verified and allowed to be on CarGurus.
However, we suddenly learned that those reviews were removed without
notification to us. As a result, it has negatively affected our sales due to the
rating dropping down. Also, we learned from our account manager that we
have a few more reviews pending from almost two weeks ago, and just
learned we needed to speak to the Data Integrity team. This service is
ridiculous and we need a solution to fix this!

1 Answer

262,115

Indeed.....https://www.cargurus.com/Cars/enterFeedback.action

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