Media screen issue on 2019 Jeep cherokee latitude

Asked by Oct 17, 2018 at 12:37 PM about the 2019 Jeep Cherokee

Question type: Maintenance & Repair

I started vehicle this morning to find a a vertical rectangular white block in the middle of the media screen,  it then turned black.  It prohibits viewing of the entire screen  nothing in owners manual. Called dealership  no response.  Didn't know if it was something I could do to reset?

31 Answers


i have the same issue, with the left 1/3 of the screen. did you find a fix without taking a day to go to the dealership?

13 people found this helpful.

I experienced the same problem this morning. I called the dealership and taking it in on Saturday.

5 people found this helpful.

Same issue here. Started car to fine color vertical lines on left half of screen. (See pic) then went black within 5 minutes. Screen on/off button has no effect. Can you tell how you resolved issue?

30 people found this helpful.

Mine changes radio stations and turns AC on its own

13 people found this helpful.

So did were any of you able to get this problem fixed? my center console has a mind of it's own, changes radio stations, turns heat on and off, displays back up camera while moving forward etc... It's brand new! I took it to the dealership last month they did an update but couldn't see the problem. It just happened again and I drove directly to the dealership and dropped it off for them to work on while it was screwed up. They said Chrysler is aware but won't have a new update to fix until late March! Do I wait?

7 people found this helpful.

I took mind on Monday supposedly they did an update on the radio. No issues so far, but according to these post issues might return. My son drives a dodge Ram and has the same issue. It has to do with the Radio. The radio controls the AC and other features. I believe the Radio needs to be replaced eventually.

3 people found this helpful.

I have the same problem. Here in SW Florida. Took it in to the dealer service center and they said, "Hummmmmmmmmmmm".

3 people found this helpful.

My jeep is displaying @! Engine display is showing what's wrong?

4 people found this helpful.

MY 2019 Jeep Grand Cherokee started this today!!!

3 people found this helpful.

My 2019 Jeep Cherokee has this problem how could this be fixed

6 people found this helpful.

The dealership did an update on radio and it seemed to fixed the problem, hopefully this issue will not return

2 people found this helpful.

Today it happened to me no screen and no radio on jeep cherokee 2019

12 people found this helpful.

My Jeep did the same. Turn ignition on and hold both the volume and tube button at the same time. Should fix the issue.

23 people found this helpful.

Just picked up a 2019 Jeep Cherokee Limited High Altitude. Touch screen unusable. Prompt constantly skips from position to position on its own. Changes media settings. Changes radio channels. Changes temp controls. Changes GPS etc. etc. Also, before this all started I tried to browse my iPod via USB. After 5 minutes I stopped it. So, I think there's a couple of issues with this car. Unfortunately it made the great experience of picking up a brand new car into an aggrivating disappointment. I don't see how the dealership was unaware of the problems.

3 people found this helpful.

JrogJeep - What's a "tube button?"

27 people found this helpful.

My uconnect radio switches from screen to screen, turns on a/c, turns on backup camera while going forward, it seems to cycle thru the entire menu turning things on and off. Had it at the dealer 5 times, finally I recorded it on my phone and emailed it to the service manager who said he forwarded it to the manufacturer, they said an update would be coming before the end of March. Today is April 2nd and there is still no update available. I called customer service three weeks ago and they assigned me a customer care rep who emailed me and said they'd be in touch in a day or two, and have never heard back from them.

4 people found this helpful.

Follow-up The salesman went over many of the touch screen features before we signed. After a 5 minute demonstration of several settings; GPS, Radio memory, Bluetooth pairing etc no problems were evident. We moved on to other things. As it turns out this problem is a known issue and is supposedly being addressed by the people at Uconnect. Customer service stated that a software update is pending to fix the ‘bug’. After my own troubleshooting I realized the glitch is triggered by using any USB port to browse a media device. I tried both a thumb drive and my iPod with audio files connected through USB 1 and USB 2. The touch screen failed every time. No USB device. No Uconnect issues. I hope this helps anyone who is experiencing the same problem with the Uconnect system in their Jeep.

6 people found this helpful.

I didn't have anything plugged in when mine went crazy. So I'd disagree with that analysis. I would say the steering button to switch media (FM to AM or Satelite) might have something to do with it. I haven't used that since my last episode and all is good. Uconnect is supposed to be working on it, said a fix would be ready in April. I continue to check my vin# online with them but no results.


Here it is a few weeks later. I removed my 100 or so playlists from my iPod and began adding them 5 or 6 at a time. Each time the 'browse' took a little longer. However, I have still not been able to duplicate the problem I experienced on day 1. Just a note. My 2006 Cherokee's Uconnect system loaded up my 30gb/8000 file iPod in 10 seconds. With it now at about 80% full it still takes 7+ minutes. If the Uconnect random screen change problem is not caused by a USB glitch. Then the loading and browsing of devices is another issue. Based on my experience with another car's Uconnect one way or another it is system failure in this vehicle's Uconnect.


JrogJeep is right. Press and hold the volume and tune buttons simultaneously and it should fix the problem.

6 people found this helpful.

I tried the Volume/Tune 'trick' the day after I picked up the car.It didn't work. But I'm going to try it again today anyway.

1 people found this helpful.

Update: 2019 Jeep Cherokee High Altitude. Volume/Tune does not work. The update was due in March. It's now going on June. Still no update. Now it's beginning to get a bit ridiculous. This is a problem that should not have existed in the first place!

2 people found this helpful.

Had the same issue Media screen was completely black pushed the volume button and tune button at the same time quickly don't hold down screen came right back !!

1 people found this helpful.

Same story here. Screen on 2019 Cherokee started acting up then went completely black. This right before I was to leave on summer road trip with little time to visit dealer. Thankfully, this site provided a much needed short term fix with simultaneously pressing volume & tune buttons (with ingnition on). Will still take to the dealer when I return but hopefully will at least have music/climate/nav systems for road trip.

1 people found this helpful.

This will probably be my last post regarding this problem. The fact remains that after the dealership made the repair (see attached) iPod still takes over 20 minutes to populate the media system. That's ridiculous. Especially since my 2016 did the task instantly. So, I'm left with "I guess I'll have to live with it". Replacing the "center stack" (which is the panel containing the manual controls under the radio) may have fixed some issue with the system. But certainly not the problem affecting the USB. Just a side note. I wrote a very terse email to Chrysler threatening that my next contact would be through my lawyer. I got a response in 2 days from the dealer. That, after having made calls, texts and emails and receiving BS answers for 3 months. Just sayin'. Good luck to all. This may be my ninth and last Jeep.

1 people found this helpful.

Have issues with the touch screen getting too hot and unable to use. Took to the dealership and operating temp rating is 140 degrees. My screen reached 150 degrees. Can smell wires burning under the dash. Dealership stated the part is not available yet because it’s a new car. I told there there are 40 new Latitudes in their lot, take one out and get mine working. They wouldn’t do it. I’ve made a couple calls and emails to Jeep. Waiting to hear back. Anyone else experience this?


My 2019 Jeep Cherokee trailhawk just did this today, lined screen then went black a few minutes later. Restarted car, turned display screen on and off and still black. Parked it and an hour later it worked again. Still taking it into the dealership to get it looked at since it’s under warranty.

1 people found this helpful.

I buy one jeep cherokee 2019 and after three months suddenly can not power on screen is black my phone can not see my screen and navegat no result on my speed screen and clock flashing but when use return back camera is open so I tryied change card behind screen and inter new code it is work but can not connect with the main car computer my new card belond jeep cherokee 2017 so I thing 2019 have change with 2017

Jeeps are gar-bitch I'll NEVER buy another one!


I have a 2019 Jeep Grand Cherokee, my screen is black and won’t turn on. I did what u guys said to push the volume and tune at the same time with the car running. However it didn’t work does anyone have any other ideas ?

1 people found this helpful.

My 2019 jeep compass latitude screen just froze in the middle of my conversation. Went to the dealership and that is another story by itself. I am taking it back in the morning but in the meantime the screen is displaying the parties name I was talk with and the screen is extremely hot. 5 months old!!!!

Your Answer:


Looking for a Used Cherokee in your area?

CarGurus has 5,015 nationwide Cherokee listings starting at $8,950.

Postal Code:

Jeep Cherokee Experts

  • #1
  • #2
    Daniel Guillen-Pizzorni
  • #3
View All

Find great deals from top-rated dealersTM


Related Models For Sale

Used Jeep Grand Cherokee
79 Great Deals out of 4,577 listings starting at $2,499
Used Jeep Compass
48 Great Deals out of 2,902 listings starting at $2,995
Used Jeep Wrangler
29 Great Deals out of 1,701 listings starting at $6,500
Used Jeep Wrangler Unlimited
41 Great Deals out of 4,641 listings starting at $8,995
Used Toyota RAV4
113 Great Deals out of 4,499 listings starting at $100
Used Jeep Renegade
16 Great Deals out of 479 listings starting at $10,995
Used Toyota 4Runner
31 Great Deals out of 836 listings starting at $5,999
Used Ford Explorer
35 Great Deals out of 1,935 listings starting at $3,000
Used Honda CR-V
157 Great Deals out of 6,491 listings starting at $3,444
Used Chevrolet Equinox
84 Great Deals out of 5,436 listings starting at $3,500
Used Ford Escape
140 Great Deals out of 7,398 listings starting at $1,500
Used Ford F-150
184 Great Deals out of 14,438 listings starting at $2,000
Used Nissan Rogue
132 Great Deals out of 5,747 listings starting at $1,495
Used Dodge Charger
58 Great Deals out of 880 listings starting at $3,944
Used Ford Edge
79 Great Deals out of 3,349 listings starting at $2,200

Used Cars for Sale

2020 Jeep Cherokee For Sale
576 listings starting at $31,490
2019 Jeep Cherokee For Sale
26 Great Deals out of 2,641 listings starting at $23,643
2018 Jeep Cherokee For Sale
7 Great Deals out of 223 listings starting at $20,900
2017 Jeep Cherokee For Sale
9 Great Deals out of 307 listings starting at $16,997
2016 Jeep Cherokee For Sale
23 Great Deals out of 614 listings starting at $11,988

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.