2016 suburban shut off without warning

Asked by Jul 09, 2018 at 10:58 AM about the 2016 Chevrolet Suburban

Question type: Maintenance & Repair

As I was driving my suv died... as though
someone unplugged it. Before it happened
my radio (computer screen) flashed off/on
but no mechanical signs or lights on the
dash to signify an issue. The suv froze in
place and had to towed. I tried using the
key to move the suv into a parking spot (it
died in a drive thru) it wouldn’t
acknowledge the key, I pushed the
emergency lights and it didn’t even
acknowledge that. I used my automatic
door lock and that too didn’t work. I had it
towed into the dealership & of course this
happened the week of a holiday so they
were backed up to get to my suv, once
they were able to check it (5 days later) it
cranked up without a problem and they
refused to do any further diagnostic
testing... HELP!!! I’m scared I’m not being
taken serious and will get the suv back
only for this to happen again.

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