2016 suburban shut off without warning

Asked by Jul 09, 2018 at 10:58 AM about the 2016 Chevrolet Suburban

Question type: Maintenance & Repair

As I was driving my suv died... as though
someone unplugged it. Before it happened
my radio (computer screen) flashed off/on
but no mechanical signs or lights on the
dash to signify an issue. The suv froze in
place and had to towed. I tried using the
key to move the suv into a parking spot (it
died in a drive thru) it wouldn’t
acknowledge the key, I pushed the
emergency lights and it didn’t even
acknowledge that. I used my automatic
door lock and that too didn’t work. I had it
towed into the dealership & of course this
happened the week of a holiday so they
were backed up to get to my suv, once
they were able to check it (5 days later) it
cranked up without a problem and they
refused to do any further diagnostic
testing... HELP!!! I’m scared I’m not being
taken serious and will get the suv back
only for this to happen again.

4 Answers

Same issue has happened several times. Just driving down the road and it dies. Driving on freeway and come to a stop and it dies. GM has replaced in-tank fuel pump 2x. 1x time it was replaced worked fine for about 1,000 miles and started stalling again. The Tech says the fuel pump was damaged like cracks all over it. How in the world. There is some underlying issue with the vehicle not just the fuel pump.

My 2015 has just started doing this! Scared me to death! No warning other than computer screen flashing and then dies! I’m taking mine in on Monday for the dealership to look at.

had same thing happen yesterday, driving 40 mph down the road and POOF it died! tried to restart 4 or 5 times for the next 5 minutes, finally started.....seems fine now....BUT it has been "dead" 3 or 4 times over the past year or so....dealer had no explanation! battery and alternator test fine they say.....best answer they gave so far is blaming it on the rear view camera!

Cheap electronics in the GM vehicles. I have a 2016 suburban with radio issues and 2nd and 3rd row TVs have been replaced because of internal wires breaking. We brought in video proof of what was going on but dealer won’t do anything to replace the radio because it worked at the time that it was at dealer. Now that my warranty is run out I am sure they have a fix solution, replace the whole radio. Problem is this won’t fix the real issue, the replacement is the same cheap crap as what they used on the original unit.

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