Head rest deployed and black holders for metal bar broken

Asked by May 24, 2018 at 11:26 PM about the 2014 Dodge Journey

Question type: Maintenance & Repair

My daughter leaned on the headrest of my
2013 Dodge Journey after getting a
flashlight and looking at it I noticed that the
black pieces that hold the silver metal bar
that clicks into the two little teeth had
broken is there any way that this could be
repaired or do I just need to buy a new
headrest do they sell a kit maybe to repair it
or do I just have to buy a new headrest
altogether also I don't know how to unlock
the two teeth to put the metal bar into it and
anyone help me?

3 Answers

20

Mine popped out when I flipped the seat forward to vacuum under the passenger seat. 2012 Journey Crew Asked the dealer about it and they said its impossible for that to happen and it would need to be replaced. I looked at it and pulled the headrest out. Before you do, remove the back panel of the seat and disconnect the 2 wire connector going up the right post of the head rest. There are clips under the adjusment latch to remove the headrest. I was able to remove it and I used a bar clamp place at about a 45 degree angle downward. I just kept cranking it till it was close and then I looked in and saw a piece that I just flipped over to lock it into place. When I did mine I ripped the wires out of the connector. I was able to put them back in and it works but now I have an airbag warning on my dash. The people Ive talked to says its an on or off there is not status code or anything to reset. I've tried to short the wires but that did not work... Looking for an answer...

2 people found this helpful.
10

Please report this! https://www-odi.nhtsa.dot.gov/VehicleComplaint/ My 2015 did the same thing., after contacting Dodge they want me to take it to their dealership for a diagnostic and quote. I called their dealership and explained the problem, which they know just want it was- the headrest driver side plastic pieces snapped, the cost for replacing a headrest $575 https://www-odi.nhtsa.dot.gov/VehicleComplaint/ This should be a recall item on Dodge, this i completely unacceptable, and how would this be a safety feature on their behalf, we get in an accident and have airbags deployed and our headrest snap our heads forward?! Come on!

1 people found this helpful.

I also experienced the same thing, but when the DJ 2013, 41 K was still in the garage, it was seen that the plastic retaining pins were crack and broken so the headrest could come out due to the push of two strong spring in front passenger. Because of the quality of plastic abs material and this design will be a very dangerous time bomb. For this reason, I unloaded and released the spring to be a pasive headrest for all, it would be better. For reasons of locking plastic material, its design and safety first. If we replace the new part as long as there is no change in desing and a test and verification has been done. The same thing will happen again. The FCA must provide official notification instead of waiting for all bombs to explode at unknown times, Many cases have occurred not only in DJ cars.

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