No Sound From Speakers Kia 2013 Sorento

Asked by Jul 09, 2019 at 07:11 PM about the 2013 Kia Sorento

Question type: Maintenance & Repair

My 2013 Kia Sorento has no sound from the
speakers. Fuses test fine, the unit menu and
everything works and it pairs with my phone
fine. I can’t get any sound out the speakers.
Not from my phone nor from my radio. There
is no push pin reset on the face of the radio.
Can someone please help me? Kia wants
$600 to replace the radio, when they haven’t
even seen the vehicle. I have tried pressing
the fm/am and power button to reset as
instructed by Kia but the rep kept giving me
instructions for a unit I don’t have have.
Telling me to locate buttons I don’t have. It
worked on the test drive and stopped the
same day.

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